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Ministry of Justice UK

22399 - Programme Delivery Manager - Legal Aid Agency

Town of North East
£71.3k – £85.3k/yr
Posted 16 days ago
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Programme Delivery Manager G6

Job Title & Grade

Programme Delivery Manager G6

Contract Type

Detached Duty/Loan, 18 months

Salary range (depending on location)

  • National: £71,381 - £80,419
  • London: £75,674 - £85,257

Note: If successful, you will be offered the minimum for the grade depending on your location unless you are currently employed by the Civil Service and earning more than the minimum above.

Location

National (any LAA office)

Note: Only current LAA staff members based in London, Cambridge, and Brighton offices can apply for positions in those locations.

Important Information for Candidates Choosing the Liverpool Office

If successful and choosing to be based in the Liverpool office, you will need to complete Counter Terrorist Check (CTC) clearance in addition to standard pre-employment checks. To obtain CTC clearance, you must meet the current National Security Vetting residency requirements, which generally require residency in the UK for the last 3 years.

Minimum Working Pattern: If applying for a part-time role, note that to meet business demands, we need cover for a minimum of 30 hours.

The Legal Aid Agency

We are an executive agency of the Ministry of Justice (MoJ) responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.

Transformation

Transformation is responsible for driving forward the simplification of legal aid delivery. We aim to improve the experience for those who apply for legal aid, the providers who deliver services, and those of us in the LAA who administer the scheme, while ensuring the LAA remains a great place to work.

Transformation Team

This team is leading the transformation of our organization through innovation, collaboration, and inclusion. The transformation portfolio spans multiple services, systems, and functions, with significant impacts on:

  • Front-line operational teams
  • Policy design and implementation
  • Digital systems and data
  • External providers and partners

Job Summary

The Programme Delivery Manager (PDM) plays a central role in coordinating and driving delivery across the Legal Aid Agency’s unified portfolio, covering Recovery, Transformation, Policy, and related cross-cutting initiatives. The role ensures the delivery of prioritized outcomes, supports strengthened governance, and provides high-quality reporting and assurance into the LAA Portfolio Delivery Board and associated governance forums.

Key Responsibilities

Portfolio Delivery & Integration

  • Lead the day-to-day orchestration of activity across Recovery, Transformation, Policy-linked work, and other strategic change priorities, ensuring alignment to the unified LAA Change Portfolio.
  • Consolidate plans, milestones, risks, assumptions, dependencies, and resource positions across workstreams to support the integrated portfolio roadmap.
  • Maintain visibility of all in-flight initiatives and backlog items via the LAA Portfolio Initiative Log and contribute to unified portfolio planning and prioritization.

Programme Management & Delivery Assurance

  • Ensure all programmes and initiatives within scope follow consistent lifecycle stages, delivery standards, and change control processes.
  • Support the definition and delivery of the Recovery scope, Transformation outcomes, and Policy delivery commitments; ensure clarity of ownership, scope, milestones, and deliverables across workstreams.
  • Identify and escalate risks, issues, constraints, and cross-portfolio impacts to the Portfolio Delivery Board and relevant governance forums.

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Governance, Reporting & Decision Support

  • Coordinate and prepare high-quality inputs, packs, and reporting for the LAA Portfolio Delivery Board and the steering committee, ensuring accuracy, alignment, and readiness for decision.
  • Lead consolidation of programme status (progress, risks, issues, decisions, blockers, dependencies) to produce coherent portfolio-level reporting and updates.
  • Support triage of commissions and reporting requests to ensure they align with portfolio priorities and governance pathways.

Planning, Prioritisation & Backlog Management

  • Lead the development and ongoing refinement of portfolio-level plans, including short-term recovery baselines and medium to longer-term transformation roadmaps.
  • Coordinate identification of unplanned activity, backlog items not currently in delivery, and dependencies that affect cross-team scheduling.
  • Support the management of prioritisation cycles, ensuring inputs are ready for decisions and that changes are controlled through the Portfolio governance model.
  • Where plans deviate from agreed baseline, assess for change exception submission, with resultant impact assessment to reset milestones.

Stakeholder Engagement & Cross-Team Collaboration

  • Work closely with digital, policy, operational, and PMO colleagues to ensure coherent planning, delivery integration, and forward visibility of needs across teams.
  • Maintain strong relationships with Service Owners, initiative leads, planners, Recovery leads, and Policy teams to ensure shared understanding of deliverables and impacts.
  • Facilitate collaborative working across Digital and LAA teams to embed joint ownership of outcomes and to break down siloed delivery.

Benefits, Outcomes & Change Readiness

  • Support benefits identification, tracking, and realisation at programme and portfolio level.
  • Own the integrated benefits and work with the Head of Transformation to align to the financial view across the portfolio, ensuring it aligns with ERP readiness, Recovery workstreams, and policy implementation timelines.
  • Challenge inputs from plan owners to ensure accuracy, realism, and evidence-based benefit profiles.
  • Identify early warnings where delivery risks, policy delays, or supplier performance may impact benefits or spend.
  • Ensure programme transitions are planned effectively, with operational readiness, service management, and business change requirements considered and documented.
  • Contribute to consistent adoption of portfolio-level change standards, including change initiation, triage, and exception handling.

Essential Knowledge, Experience, and Skills

  • Experience leading or coordinating delivery across multi-disciplinary programmes in complex environments (digital, operational, policy) – where delivery is undertaken through Agile.
  • Strong understanding of governance frameworks, reporting standards, and portfolio level controls.
  • Ability to work with ambiguity and shape clarity around scope, deliverables, and accountabilities.
  • Skilled in consolidation of complex information into structured, decision-ready reporting.
  • Excellent stakeholder engagement skills, capable of influencing across seniority levels.
  • Familiarity with risk, dependency, and assumption management; resource planning; and roadmap development.

Desirable Knowledge, Experience, and Skills

  • Experience in public sector transformation, recovery programmes, or policy implementation.
  • Knowledge of MoJ, LAA, or government portfolio governance models.
  • Understanding of digital delivery methods and cross-functional service teams.

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Person Specification

  • Excellent interpersonal and communication skills (both written and verbal)
  • Ability to translate complex information into clear, structured reporting for senior stakeholders
  • Comfortable working with ambiguity and incomplete information and respond quickly to shifting priorities
  • Strong networking skills and ability to apply a collaborative and inclusive approach, valuing different perspectives, in person and virtually
  • Attention to detail in order to ensure accuracy, consistency, and high-quality outputs
  • Strong influencing skills, and experience of building and maintaining positive relations with key stakeholders across functions
  • Ability to operate in a value-driven style consistent with the values of the public services and specifically with MoJ and wider Civil Service values
  • Values diversity and difference; operates with integrity and openness

Assessment Approach

Application Process

To apply, please submit a CV and a statement of suitability showing how you meet the essential criteria in no more than 750 words. Your statement should demonstrate your ability to meet all the essential criteria listed, using examples to strengthen your application.

Note: Only a CV & Statement of Suitability is required for your application. The wording on this advert may suggest an Experience question is also required, however, this is not necessary.

Interview/Assessment Process

If successful through the application stage, you will be invited to an interview/assessment centre in person or via Microsoft Teams where you will be assessed against the following:

Strengths relevant to the role and the following Behaviours:

  • Working Together
  • Leadership
  • Delivering at Pace

Your Experience of implementing, promoting, or understanding diversity and inclusion policy - Diversity is the presence of difference, which can include one or more of the protected characteristics (Gender, Age, Race, Disability, etc.) or it can be about working patterns, whether we like to jump into a task or reflect on it before acting. Inclusion is how we welcome, value, and celebrate diversity, giving everyone a voice, tapping into ideas, and enabling everyone to be themselves at work and achieve their potential.

For this grade/role, we would expect the candidate to demonstrate understanding of the terms Diversity and Inclusion and be able to explain why they are important in a work environment. We would also expect examples of actions they have taken to embrace diversity (e.g., increasing understanding for self or others) or improve inclusion at a cross-departmental or organizational level.

Shortlisting: Planned for the week commencing 5th October 2026
Interviews: Planned for the week commencing 26th October 2026

If you would like more information on this opportunity, please contact Rob.Ashworth@justice.gov.uk

Our LAA Commitment to Diversity and Inclusion

The Civil Service is committed to attracting, retaining, and investing in talent wherever it is found. To learn more, please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

As a Disability Confident organization, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010, a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities, which has lasted, or is expected to last, at least 12 months.

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Location

Halswell-Hornby-Riccarton Community, Canterbury, New Zealand

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