Ministry of Justice UK
22503 - Area Property Operations Manager
South Hams
£42.9k – £46.2k/yr
Posted 12 days ago
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Area Property Operations Manager
Job Description
Position: Area Property Operations Manager
Location: Region Specific – East, South East, and South West
Band: SEO
Contract Type: Fixed Term 12 months
Overview
The MoJ Property Directorate is a customer-focused organization that enables its customers to perform at their best by providing high-quality, easy-to-use services and working environments. The role involves managing one of the most diverse and complex estates in Government, including Prisons, Probation, and MoJ HQ and Arm’s Length Bodies. Responsibilities include facilities management, health and safety, fire safety and security, technical design expertise, and sustainability.
Team Overview
The Area Property Operational Managers (APOMS) work directly with clients and suppliers to ensure efficient and effective delivery of hard and soft FM services for their portfolio. This role requires specialist knowledge and responsibility for overseeing the delivery of the contract and works projects, defining projects, and ensuring technical and statutory assurance.
Location
You will be allocated your nearest base location from the following:
- HMP Winchester, SO22 5DF (South East region)
- HMP Huntercombe, RG9 5SB (South East region)
- HMP Albany & Parkhurst (Isle of Wight), PO30 5RS (South East region)
- HMP Channings Wood, TQ12 6DW (South West region)
- HMP Dartmore, PL20 6RR (South West region)
- HMP Woodhdartill, MK4 4DA (South East region)
- HMP Whitemoor, PE15 0PR (East region)
This is a regional role, and you will be expected to attend sites across your portfolio area daily.
Job Description, Duties, and Responsibilities
Service Management
- Understand your assets and deliver operational strategies, policies, and processes in line with operational requirements.
- Manage day-to-day contracts across multiple sites through MI data and visual inspections.
- Liaise with the supply chain and other MoJ Property teams to understand issues and facilitate improvements.
- Understand stakeholder priorities and incorporate them into plans and activities.
- Consider and advise on Early Warning Notices (EWNs) and compensation events.
- Manage issues to resolution and escalate to RPOMs where necessary.
- Follow the schedule of visits for each asset to discuss performance, issues, and update on work orders.
- Ensure compliance through Health and Safety, business resilience, and fit-for-purpose accommodation.
- Follow fire risk assessment procedures.
- Ensure actions relating to inspections and audits are delivered through the contract.
- Work with the technical team, MI, and reporting procedures to enable audit, assurance, and validation of service delivery.
- Manage the transition to new contracts and operating models.
- Identify the requirement for project works, including contributing to business cases, bids, and the procurement process.
- Oversee the delivery of works projects on sites within your portfolio.
- Ensure waste management, energy management, and biodiversity sustainability strategies are in place and adhered to by contractors.
- Liaise with MoJ Property on the planning and delivery of new builds, refurbishments, and change of use across the sites.
Customer Management
- Act as the client’s first point of contact and report MI data on contract performance.
- Engage through site visits, regular communication, and client engagement meetings.
- Understand the wider strategic needs and priorities of clients and incorporate them into plans and activities.
- Manage supplier issues and complaints to resolution, escalating to RPOMs where necessary.
- Encourage, recognize, and share innovative ideas and improvements from customers and other stakeholders.
- Contribute to the preparation of site contingency and emergency plans and support operational emergencies.
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Supplier Management
- Develop strong relationships with suppliers.
- Engage with the supply chain to ensure satisfactory delivery and drive value for money.
- Conduct weekly interfaces with suppliers to escalate issues and scrutinize performance.
- Manage issues to resolution and escalate where necessary to RPOMs.
- Encourage, recognize, and share innovative ideas and improvements from suppliers and other stakeholders.
People & Resource Management
- Independently monitor progress and work towards fulfilling objectives within your development plan.
- Ensure compliance with mandatory learning, competencies, and skills & behaviors required to discharge your role.
- Effectively manage all delegated spend within agreed internal governance procedures.
- Adhere to appropriate governance procedures in procuring and authorizing spend to ensure appropriate value for money and contract delivery.
- Contribute data and information to enable the development of cyclical or ad-hoc business planning or business case development.
Wider Initiative Involvement
- Understand and incorporate the wider strategic priorities of the Property Directorate in plans and activities.
- Proactively support the delivery of government soft landings and programs.
- Represent the interests of the PS team and the wider Property Directorate within the Government Property Profession.
- Ensure behaviors reflect government and departmental requirements for diversity and inclusion.
- Participate in client unit, Property Directorate, wider MoJ, and industry networks to share best-practice.
- Provide data and information in relation to litigation claims where required.
Skills and Experience
Essential
- Strong experience in property and FM disciplines.
- Experience in commercial and financial disciplines.
- Experience in people management, including mentoring, motivating, and developing staff.
- Experience in asset management, maintenance, and contract/supplier management.
- Experience in managing complex customer relationships and stakeholder engagement.
- Experience in managing multi-project programs of maintenance or capital investment.
Qualifications and Accreditation
- Hold or be willing to work towards MIWFM or CIWFM, MRICS, or CEng accreditation.
- Hold an IWFM qualification at Level 3-4 or equivalent experience.
- Hold a NEBOSH (National Examination Board Occupational Safety Health) – National General Certificate or be willing to work towards it.
- Completed the National Engineering and Construction Contracts Accredited Training (NEC) and have or be able to rapidly acquire an excellent understanding of the TFM contract, NEC3 provisions, and associated processes.
- Suitable technical compliance training, e.g., L8, HV/LV, Asbestos, Legionella, Fire Safety & CPFSI (Crown Premises Fire Safety Inspectorate), Construction Design Management awareness.
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Desirable
- Experience with project management processes.
Licences
- Full UK Driving Licence required.
Government Property Profession (GPP)
This role sits within the MoJ Property Directorate and is part of the Government Property Function aligned with the Government Property Profession. The GPP Framework is aimed at staff working in property or property-related roles. The postholder will be expected to join the GPP.
Application Process
Sift
- Upload an anonymous copy of your CV.
- Provide a Statement of Suitability of no more than 500 words on how you meet the essential skills, experience, and Government Property Profession (GPP) Technical Skills.
Interview
- Assessed against Government Property Profession (GPP) Technical Skills and Strengths.
- Held virtually via MS Teams.
Government Property Profession (GPP) Technical Skills
- Property Professional Expertise (GPP Framework)
- Stakeholder Engagement (GPP Framework)
- Health and Safety, Compliance and Inclusion (GPP Framework)
Strengths
- Assessed using strengths which are not shared prior to the interview.
Contact Information
For any enquiries, please contact: kevin.rogers@justice.gov.uk
Additional Information
Working Arrangements & Further Information
- The MoJ offers Hybrid Working arrangements where business need allows.
- All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
- Some roles will not be suitable for Hybrid Working.
Benefits
- Annual Leave: 25 days on appointment, increasing to 30 days after five years’ service.
- Pension: Civil Service offers a choice of pension schemes.
- Training: The Ministry of Justice offers an extensive range of training and development opportunities.
- Networks: Opportunities to join employee-run networks.
- Support: Family-friendly policies, flexible benefits, paid paternity, adoption, and maternity leave, and free annual sight tests for employees who use computer screens.
Working for the Civil Service
- The Civil Service Code sets out the standards of behavior expected of civil servants.
- MoJ recruits by merit on the basis of fair and open competition.
- As a Disability Confident employer, MoJ provides reasonable adjustments throughout all elements of the recruitment process.
Diversity & Inclusion
- The Civil Service is committed to attracting, retaining, and investing in talent.
- The "Making the Civil Service a Great Place to work for veterans" initiative provides guaranteed interviews for eligible former members of the Armed Forces.
Civil Service Nationality Rules
- This job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries, EU, Switzerland, Norway, Iceland, or Liechtenstein nationals with settled or pre-settled status under the European Union Settlement Scheme, individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, and Turkish nationals with the right to work in the Civil Service.
Salary
- £42,914 - £46,182
Closing Date
- 05-Oct-2026
Post Type
- Fixed Term, Detached Duty
Civil Service Grade
- SEO
Number of Jobs Available
- 4
Reserve List
- 12 Months
Job ID
- 22503
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