Ministry of Justice UK
22583 - Delivery Manager
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DESCRIPTIONS & REQUIREMENTS
Job description
Proud to serve. Proud to keep justice going.
Our Delivery Managers in HMCTS National Services play a critical role helping deliver justice. They are responsible for management of day-to-day operations within their area. Driven by commitment to provide excellent customer service through their team, they recognise that employee engagement, morale and motivation is key to delivering a highly effective performance. If you’re customer focused and intent on delivering excellent service, then this is an exciting leadership role.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
National Services provides centralised support through Courts and Tribunals Service Centres, Business Centres and Enforcement Offices. We handle case administration, customer queries by phone, email, and webchat and enable self-service in our digital services.
About your role
The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success. We’re looking for managers who can lead their teams to deliver high performance, manage attendance effectively, and champion reward and recognition.
ENFORCEMENT
You will be part of the management team in HMCTS National Services, Criminal Fines Collection and Enforcement - East Midlands. The Enforcement Teams ensure convicted parties comply with fines and other financial penalties imposed by the Courts.
You will be responsible for the smooth running of HMCTS National Services, Criminal Fines Collection and Enforcement - East Midlands which includes
- Derby Justice Centre, The Court House, 18 St Mary's Gate, Derby, DE1 3JR
- Leicester Magistrates' Court, 15 Pocklingtons Walk, Leicester, LE1 6BT
- Lincoln Magistrates' Court, The Court House, 358 High Street, Lincoln, LN5 7QA
- Civil National Business Centre, St Katherine’s House, 21-27 St Katherine’s Street, Northampton, NN1 2LH
- Nottingham Magistrates' Court, Nottingham Justice Centre, Carrington Street, Nottingham, NG2 1EE
Location
The successful candidate will be based at Nottingham but with the expectation of regular travel to all East Midlands sites.
Occasional travel to other National Services sites may be required in line with business needs.
Leading a team of EO Team Leaders and other staff at selected locations and supporting your Operations Manager to meet operational needs, deliver performance objectives and provide a consistent and customer-focused service. You will also be responsible for ensuring the safe and secure operation of the sites.
You’re familiar with work environments that are process and compliance driven. You give guidance and direction to your team, to support delivery of the overall business plan. You will make sure that performance outcomes are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to problems. You can develop effective relationships with all key stakeholders which will include our judiciary.
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Please refer to the role profile attachment to understand more about this key leadership position.
Essential knowledge, skills and experience
- People management skills to successfully lead your teams, with the coaching aptitude to support and empower your people. Allowing people to develop the skills, confidence and experience to independently deal with business and people related issues.
- Management skills; ability to plan, set realistic performance measures, delegate and review progress to improve performance and manage risks.
- Able to build and maintain effective relationships with key internal and external stakeholders at all levels. To influence and negotiate to resolve competing priorities and issues.
- Effective communication skills including delivering and leading on key messages, ensuring that they are understood and implemented consistently and able to work collaboratively across the wider business.
- Ability to analyse data, identify trends and workflow requirements to make informed decisions that contribute to local and national priorities and improving service delivery.
Lead criterion at application stage: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.
Your development
Our HMCTS Leadership Development offer is designed to strengthen your leadership skills, with practical tools and learning that fit around your role. From bite-sized learning and interactive workshops to deeper insights through our Accountability & Decision-Making framework, we’ll equip you to lead with impact, inspire and drive performance across the organisation.
If you are ready to take on a challenging and rewarding role with real purpose, apply today.
Further details:
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
These operational roles are customer facing, requiring successful applicants to be office based, with travel between offices required [suitable expenses may be considered] to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week Monday to Friday. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Applications for part-time working will be considered however due to the nature of the role the minimum hours required would be 30 hours per week over 4 days.
Skilled Worker Visa
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
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The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
Additional Information
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).
For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day.
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