Ministry of Justice UK
22679 - Contract Manager - Cambridge - Legal Aid Agency
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Job Title & Grade
Contract Manager, SEO
Contract Type
Permanent
Salary Range (Depending on Location)
- National: £42,914 - £46,182
Note: Unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.
Location
Cambridge
Minimum Working Pattern
- If applying for a part-time role, cover for a minimum of 22.2 hours and to cover 3 days of the week is required.
About the Role
This role requires managing relationships with Legal Aid Providers, i.e. solicitor firms and advice agencies, and other key external stakeholders. Contract Managers (CMs) will ensure robust management of a portfolio of provider contracts in line with priorities as established by the business. Within defined geographical areas across England and Wales, they act as the main point of contact for the providers and internal Legal Aid Agency (LAA) departments on all funded work. CMs will provide insight and information on the provider base to the MoJ.
Additionally, job holders will develop and manage relationships with external stakeholders, mostly, but not exclusively, within the Justice family, to manage local political and reputational risk to the organisation and the MoJ.
Key Responsibilities
- Manage a portfolio of providers in line with the terms of their contracts with the LAA.
- Using management information and other intelligence, take a risk-based approach to identify and prioritise action required across your portfolio and utilise the contract to manage performance.
- Undertake specific activities with contracted providers as defined by the LAA to ensure contract compliance and value for money for the taxpayer.
- Work collaboratively across all LAA departments to ensure effective and efficient provider contract management.
- Aid the successful implementation of all planned and future reforms and initiatives and have a broad knowledge of all business-critical areas.
- Be the face of the LAA with contracted providers and key local external stakeholders within the justice family in order to contribute to the management of financial, political and reputational risk to the LAA and MoJ.
- Gather and share local external intelligence from providers and key external stakeholders to ensure it becomes part of all relevant LAA and MOJ teams’ knowledge base.
- Maximise or contain media coverage by updating the Communications team and their Area Contract Manager (ACM) on local issues as they arise and taking appropriate action as directed.
- Identify risk to the disruption of service delivery, considering contingency arrangements and escalating to the ACM.
- Develop and manage any other external stakeholder links as required by the LAA and MoJ.
- Coach and support less experienced team members; mentor new starters.
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Essential Knowledge, Experience and Skills
- You are a highly organised self-starter, able to motivate yourself. At times you will work independently taking ownership to achieve specified outcomes.
- You are driven, embrace change and are comfortable working within a fast-paced environment where no day is the same. You are not fazed by uncertainty and continue to deliver core objectives showing resilience and the ability to maintain composure when faced with challenges.
- You will have a busy diary and will be responsible for managing your own time.
- You can analyse information to inform your decisions to identify and prioritise key tasks.
- You will enjoy working with a range of key stakeholders and build effective working relationships both inside and outside of the organisation. You can influence others and flex your style accordingly whilst maintaining integrity.
- You are confident when delivering difficult messages and able to communicate effectively both verbally and in writing.
Desirable Knowledge, Experience and Skills
- Knowledge of Office 365 applications
Application Process
To apply, complete an application based on the following behaviours, each behaviour should be no more than 250 words:
- Making Effective Decisions
- Communicating & Influencing
- Working Together
- Delivering at Pace
When submitting an example of a behaviour remember to include the situation, what you did and why, and what was the outcome / result.
Note: Should a large number of applications be received, an initial sift may be undertaken using the lead Behaviour, Communicating & Influencing. Candidates who pass the initial sift will progress to a full sift, or progress straight to interview.
Interview / Assessment Process
If you are successful through the application stage, you will be invited to an interview / assessment centre in person or via Microsoft Teams where you will be assessed against the following:
Strengths relevant to the role:
- Making Effective Decisions
- Communicating & Influencing
- Working Together
- Delivering at Pace
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Note: Making Effective Decisions and Communicating & Influencing will be assessed via a role play exercise, which also involves analysing information. Full details will be shared on the day of your interview.
Diversity and Inclusion
For this grade/ role we would expect the candidate to demonstrate understanding of the terms Diversity and Inclusion and be able to explain why they are important in a work environment. We would also expect examples of action they have taken to embrace diversity (e.g., increasing understanding for self or others) or improve inclusion at a team or wider group level.
Reasonable Adjustments
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing LAARecruitment@justice.gov.uk after you have applied so that we can discuss options with you.
Complaints Procedure
If you have any complaints about this recruitment activity, please share your concerns by emailing LAARecruitment@justice.gov.uk initially. We aim to respond to any complaint within 10 working days.
Working Arrangements & Further Information
- Hybrid Working: The MoJ offers Hybrid Working arrangements where business need allows.
- Annual Leave: 25 days on appointment, increasing to 30 days after five years’ service.
- Pension: The Civil Service offers a choice of pension schemes.
- Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
- Networks: The opportunity to join employee-run networks.
- Family Friendly Policies: A range of policies such as opportunities to work reduced hours or job share.
- Paid Paternity, Adoption and Maternity Leave: Available.
- Free Annual Sight Tests: For employees who use computer screens.
Eligibility
Staff on fixed term appointments must have been recruited through fair and open competition.
Contact Information
For any assistance, please call 0345 241 5359 (Monday to Friday 8am - 6pm) or email moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Please quote the job reference 22679
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