Ministry of Justice UK
22746 - Diary Manager
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Job Description
Overview of the Job
This is an administrative role in NPS Divisional headquarters, clusters, and functions, reporting to the NPS Deputy Director or Head of Operational Function as appropriate.
Summary
The role is to provide secretarial and administrative support to the Deputy Director or Head of Operational Function by acting as the primary point of contact and assisting in the management of the day-to-day running of the division, function, or cluster through the key tasks of diary coordination, compilation of correspondence and documents, and the organization of meetings and other engagements.
The job holder will have no line manager responsibilities.
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities, and duties:
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Manage Deputy Director or Head of Operational Function’s Diary
- Supporting the Deputy Director or Head of Operational Function in meeting business requirements by supporting them in resolving conflicting demands in planning schedules
- Efficient maintenance of the Deputy Director or Head of Operational Function’s diary ensuring that time management is optimized
- Acting as the first point of contact for the Deputy Director or Head of Operational Function, using initiative and responding to and/or directing queries to the relevant parties
- Acting as a screening point for the Deputy Director or Head of Operational Function’s telephone calls, general correspondence, and e-mails, highlighting priority work and responding to queries using an understanding of Probation service delivery and the partnership map
- Providing a full range of secretarial and administrative support and assistance to the Deputy Director or Head of Operational Function, producing a range of material from correspondence to complex confidential reports
- Developing and maintaining comprehensive and up-to-date electronic and manual filing systems which support the operational delivery of Probation services and are effective in storing and retrieving key data
- Support planning and finalising of agendas for meetings, overseeing coordination and distribution of paperwork
- Taking minutes at senior management meetings and distributing to relevant parties
- Liaising directly with internal and external colleagues and partners to deal with enquiries and to coordinate appointments and engagements
- Keeping up to date with changes in key external partnerships which relate to Probation service delivery
- Contributing towards the organization and coordination of large scale divisional events
- Coordination and collation of meetings for internal and external attendees, booking rooms, arranging refreshments, preparing material, greeting visitors, etc.
- Dealing with highly sensitive issues, acting with diplomacy, and maintaining strict confidentiality at all times
- Arranging business travel and accommodation for the Deputy Director or Head of Operational Function.
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Use Communication Effectively
- Providing information, feedback, and advice
- Influencing and persuading
- Participate in meetings where appropriate
- Using appropriate skills, styles, and approaches
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Enhance Your Own Performance
- Manage own resources and professional development
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Use Information to Take Critical Decisions
- Liaise with staff to receive, collate, and analyze information, using systems and compiling reports as necessary
- Develop and utilize data to identify trends and take appropriate action to maintain and enhance performance
- Plan, implement, and manage systems for the exchange of sensitive information, data, and intelligence
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The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the Job Holder.
Behaviours
- Working Together
- Delivering at Pace
- Making Effective Decisions
- Changing and Improving
Essential Experience
- Experience of managing diary of a senior executive
- Experience of providing a wide range of management support activities
Technical Requirements
NVQ Level 2 or equivalent in a relevant subject (or appropriate practical experience) IT Skills: Microsoft: Word, Excel, Outlook, and PowerPoint
Hours of Work (Unsocial Hours) Allowances
37
Additional Information
This is an exciting opportunity to join a busy team as a Diary Manager to the Head of Function. You will be an organized person with experience in minute taking, Diary Management, and System processes. There is an expectation of travel around the Probation Delivery Unit covering Durham and Darlington areas.
For further information regarding this role, please contact April Lancaster via email April.lancaster@justice.gov.uk
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites, and/or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed upon the completion of pre-employment checks.
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Standard full-time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the HMPPS’ Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit www.gmpf.org.uk for further information.
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Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.
Eligibility
All candidates are subject to security and identity checks prior to taking up post.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers, and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service, this can have implications on your eligibility to carry on claiming childcare vouchers. You may, however, be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
- Paid paternity, adoption, and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles, you are able to raise a formal complaint in the following order:
- To Transformative Business Services (0345 241 5358 (Monday to Friday 8am - 6pm) or email moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
- To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
- To the Civil Service Commission (details available here)
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent, and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.
For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.
Diversity & Inclusion
The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more, please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
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