Ministry of Justice UK
22860 - PoAS Team Leader
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Role: PoAS Team Leader
Business: Office of Public Guardian (OPG)
Location: Birmingham
Grade: EO
Salary: £29,303 - £31,061
Contract Type: Permanent
Minimum Hours: 30
Organisational Overview
The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.
OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.
OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.
OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.
Team Overview
The role advertised is for a Team Leader with direct line management of a team of administration officers within POAS, based in Birmingham. There are various functions within POAS such as Post, Scanning, Payments, Filing, Casework, Registration, Quality Assurance and Complaints. Successful applicants will be allocated to roles based on business needs at the time of recruitment. All staff from Administration Officer to Higher Executive Officer are mobile grades within the civil service, therefore movement within the POAS and OPG will be dependent on business needs. The successful candidates will be based in Birmingham. You will support and contribute to performance of the POAS 40 Day AACT by ensuring your teams targets are met.
Duties and Responsibilities
- Ensure staff achieve Minimum Performance Expectations agreed in your area and quality target of 95%.
- Perform regular dip sampling/quality checks of your team’s stat sheets/work, providing feedback, monitoring and reducing downtime.
- Work with other Team Leaders to review processes, make recommendations for improvements to enhance the customer experience contributing to continuous improvement opportunities.
- Organise, lead and participate in team meetings, developing working relationships across your department, POAS, Operations directorate and wider OPG.
- Act as a role model for staff, demonstrating behaviours within the MOJ Leadership statement and OPG values.
- Proactively manage the team’s wellbeing by engaging with staff regularly, supporting and contributing to wider engagement plans.
- Be clear, honest and transparent in your communication and leadership, making decisions that involve the relevant people at the right time.
- Manage your team within the office and remotely, providing support and guidance to help them continue to perform their roles in a safe environment.
- Regularly review operational processes in your area and identify areas for improvement, supporting your teams through change.
- Develop your staff ensuring they receive the appropriate training and support for their job role.
- Take responsibility for your own learning and development with the support and guidance from your line manager.
- Promote and implement diversity and equality of opportunity in all areas of work supporting initiatives within the organisation.
- Have a good knowledge of HR policies where you will identify poor performance, attendance and conduct issues taking action as appropriate in accordance with MOJ policy, whilst also recognising positive performance using reward and recognition schemes.
- Contribute to the development of business transformation finding ways to be efficient, flexible and exploiting digital channels.
- Take responsibility for the health and safety of others and abide by relevant Health and Safety Procedures and policy.
- May be asked to undertake ad-hoc projects as agreed with Unit and Delivery Managers which are in line with the skill set of this post.
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Agreed Expectations
The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.
Skills & Qualifications
Essential Skills
- Ability to demonstrate active & inclusive engagement to lead a team. (Lead criteria)
- Ability to comprehend statistical data and make informed decisions.
- The ability to multi-task, managing a varied workload, prioritising effectively and reacting quickly and calmly to changing circumstances. (Lead criteria)
- A proactive and inclusive approach to delivering under pressure and be willing and able to assist others where needed.
- The ability to communicate effectively with a broad range of stakeholders both orally and in writing. (Lead criteria)
Desirable Skills
The below criteria are desirable only. These will not be assessed throughout the recruitment process but will be used in the event of tied scores between candidates.
- Experience of using Microsoft computer packages i.e. Word, Excel, Outlook, MS Teams, OneNote, Presentations and PowerPoint.
Application Process
This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to provide a Personal Statement of Suitability of no more than 750 words in support of your application based on essential and desirable skills.
In the event of a large number of applications we will conduct a preliminary sift against the Lead Criteria’s specified:
- Ability to demonstrate active & inclusive engagement to lead a team. (Lead criteria)
- The ability to multi-task, managing a varied workload, prioritising effectively and reacting quickly and calmly to changing circumstances. (Lead criteria)
- The ability to communicate effectively with a broad range of stakeholders both orally and in writing. (Lead criteria)
Those that pass the preliminary sift will be sifted against the full essential and desirable criteria.
Interview Process
If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview candidates should expect questions on:
- Strengths relevant to the role
- The following Behaviours at Level 2
- Leadership
- Making Effective Decisions
- A practical assessment which will be an 8-minute presentation with visual aids to assess your ability to communicate and influence with others.
Strengths questions are not shared in advance.
All interviews will be held remotely via MS Teams.
Feedback will only be provided if you attend an interview.
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Reasonable Adjustments
At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.
As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.
From 22 July 2025, the Government introduced changes to the Skilled Worker visa route.
The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).
For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'un
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