Ministry of Justice UK
23044 - Area Property Operations Manager
Greater London
£49.3k – £53.1k/yr
Posted about 22 hours ago
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Area Property Operations Manager
Location
Region Specific – Greater London
Band
SEO x 1
Contract Type
Permanent
Overview
The MoJ Property Directorate is a customer-focused organisation that enables customers to perform to their best. We manage one of the most diverse and complex estates in Government, including Prisons, Probation, and MoJ HQ and Arm’s Length Bodies. Our services include facilities management, health and safety, fire safety and security, technical design expertise, and sustainability.
Team Overview
The Property Services (PS) team works across the Ministry of Justice and Home Office estate, providing property services to HM Prison and Probation Service, Ministry of Justice headquarters, and supporting the Home Office and its departments. We provide both Hard and Soft Services across the UK through integrated supply chains.
Base Location and Travel Requirements
Successful candidates could be based at any of the locations listed below. The location offered will be based on business needs and availability.
- HMP Belmarsh, Western Way, Thamesmead, SE28 0EB
- HMP Brixton, Jebb Avenue, London SW2 5XF
- HMYOI Feltham, Bedfont Road, Feltham, Middlesex, TW13 4ND
- HMP High Down, High Down Lane, Sutton, Surrey, SM2 5PJ
- HMP Isis, Western Way, Thamesmead, SE28 0NZ
- HMP Pentonville, Caledonian Road, London, N7 8TT
- HMP Wandsworth, Heathfield Road, Wandsworth, London, SW18 3HS
- HMP Wormwood Scrubs, Du Cane Road, London W12 0AE
Candidates will be required to attend their allocated prison four days per week with occasional travel to other prisons/offices for meetings.
Job Description, Duties and Responsibilities
Service Management
- Understand assets and deliver operational strategies, policies, and processes.
- Manage day-to-day contracts across multiple sites, ensuring compliance with quality, security, and specifications.
- Liaise with the supply chain and MoJ Property teams to understand and facilitate improvements.
- Manage issues to resolution and escalate to Regional Property Operational Managers (RPOMs) where necessary.
- Ensure compliance with fire risk assessment procedures and statutory requirements.
- Manage the transition to new contracts and operating models.
- Oversee the delivery of works projects on sites within the portfolio.
- Ensure waste management, energy management, and biodiversity sustainability strategies are in place and adhered to by contractors.
- Liaise with MoJ Property on the planning and delivery of new builds, refurbishments, and changes of use across the sites.
Customer Management
- Act as the client’s first point of contact and report on contract performance.
- Engage through site visits, regular communication, and client engagement meetings.
- Manage supplier issues and complaints to resolution, escalating to RPOMs where necessary.
- Encourage, recognise, and share innovative ideas and improvements from customers and other stakeholders.
- Contribute to the preparation of site contingency and emergency plans and support operational emergencies.
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Supplier Management
- Develop strong relationships with suppliers.
- Engage with the supply chain to ensure satisfactory delivery and drive value for money.
- Conduct weekly interfaces with suppliers to escalate issues and scrutinise performance.
- Manage issues to resolution and escalate to RPOMs where necessary.
- Encourage, recognise, and share innovative ideas and improvements from suppliers and other stakeholders.
People & Resource Management
- Monitor progress and work towards fulfilling objectives within the development plan.
- Ensure compliance with mandatory learning, competencies, and skills & behaviours required to discharge the role.
- Manage delegated spend within agreed internal governance procedures.
- Contribute data and information to enable the development of business planning or business case development.
Wider Initiative Involvement
- Understand and incorporate the wider strategic priorities of the Property Directorate in plans and activities.
- Support the delivery of government soft landings and programmes.
- Represent the interests of the PS team and the wider Property Directorate within the Government Property Profession.
- Ensure behaviours reflect government and departmental requirements for diversity and inclusion.
- Participate in client unit, Property Directorate, wider MoJ, and industry networks to share best-practice.
- Provide data and information in relation to litigation claims where required.
Skills and Experience
Essential
- Strong experience in property and FM disciplines.
- Experience in commercial and financial disciplines, people management, asset management, maintenance, contract & supplier management, managing complex customer relationships, and stakeholder liaison.
- Managing multi-project programmes of maintenance or capital investment.
Government Property Profession (GPP) Technical Skills
- This role falls under Facilities Management, Practitioner level in the career framework. The following GPP Technical Skills will be assessed:
- Property Professional Expertise
- Stakeholder Engagement
- Customer and Client Service
Desirable
- Experience with project management processes.
Qualifications and Accreditation
- Hold or be willing to work towards MIWFM or CIWFM, MRICS, or CEng accreditation.
- IWFM qualification at Level 3-4 or equivalent experience.
- Hold a NEBOSH National General Certificate or be willing to work towards it.
- Commercial Training: Completed the National Engineering and Construction Contracts Accredited Training (NEC) and have or be able to rapidly acquire excellent understanding of the TFM contract, NEC3 provisions, and the associated processes.
- Government Commercial Function Foundation Training will be required training once in post.
- Suitable technical compliance training, e.g., L8, HV/LV, Asbestos, Legionella, Fire Safety & CPFSI (Crown Premises Fire Safety Inspectorate), Construction Design Management awareness (training to keep this up-to-date will be provided and must be refreshed every 2 years).
- The postholder will be expected to join the Government Property Profession.
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Application process
- Please note that the application window for this campaign remains open on a rolling basis for 3 months.
- A sift will be carried out on both the statement of suitability and CV.
- Interviews will be conducted remotely via MS Teams.
Application Form Stage Assessments
- Experience will be assessed via CV or Work History and Statement of Suitability.
- You will also be asked to provide a Statement of Suitability of no more than 750 words on how you meet the Government Property Profession (GPP) Technical Skills listed in the Job Description.
Interview Stage Assessments
- Interviews will be expected periodically throughout the duration of the 3-month rolling campaign.
- Strengths will be assessed but these are not shared in advance.
General Information
- Salary: £49,325 - £53,081
- Working Pattern: Full Time, Flexible Working
- Vacancy Approach: External
- Location: Feltham, London, Sutton, Wandsworth
- Region: London
- Closing Date: 31-Dec-2026
- Post Type: Permanent
- Civil Service Grade: SEO
- Number of jobs available: 1
- Reserve List: 12 Months
- Job ID: 23044
Contact Information
- MoJ: If you require any assistance, please call 0345 241 5359 (Monday to Friday 8am - 6pm) or email moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk. Please quote the job reference: 23044.
- HMPPS: If you require any assistance, please call 0345 241 5358 (Monday to Friday 8am - 6pm) or email moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk. Please quote the job reference: 23044.
Use of Artificial Intelligence (AI)
- Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism has been identified, applications may be withdrawn, and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
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