Ministry of Justice UK
23088 - Warehouse Team Leader
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Job Description
Role Summary
We are looking for an experienced and motivated Team Leader to support the Warehouse Manager in delivering an efficient and cost-effective warehousing and distribution service.
In this role, you will oversee the day-to-day movement of goods, including loading and unloading vehicles, checking deliveries, and ensuring stock is processed, recorded, and stored accurately within set timescales. You will also provide guidance and support to managers, team leaders, and customers, helping to maintain a high-quality service.
You will bring recent experience of working in a modern warehouse environment, along with proven experience of leading or managing people. The role requires the ability to work to tight deadlines, solve problems quickly, and maintain strong attention to detail.
Working Hours
- Monday to Thursday: 08:00 – 16:00
- Friday: 08:00 – 15:30
This is an excellent opportunity to join the NDC warehouse team. Training can be provided to support the right candidate in developing their warehousing knowledge.
Key Responsibilities
- Carry out all aspects of people management including performance management
- Managing the team in goods in and out; ensuring records/trackers updated as required
- Investigate customer complaints / receipt / rejects / returns for the warehouse manager
- Maintaining Standard Operating Procedures (SOP’s) and risk assessments for the warehouse
- Provide support to the warehouse manager for stock checks and inventory checking
- Ensuring and managing property consolidation for HMPPS
- Accident reporting and report hazards
- Induction training for new team members and ensuring everyone is up to date/have the relevant training delivery of training, including upkeep and maintenance of training plans and training records
- Understand and ensure policies, procedures and practices are in place as required
- Manage the achievement of performance targets and standards within the work area, verifying and signing off documentation as appropriate
- Support the Warehouse manager by analysing data from the department and other areas. Produce reports and provide accurate management information, to include monitoring goods performance
- Act as first point of contact for relevant external stakeholders
Health, Safety and Welfare
Support the Warehouse Manager in creating a safe working environment for staff, visitors, and contractors by adhering to Health and Safety legislation, ensuring Safe Systems of Work (SSOW) and Risk Assessments (RA) are followed, and by reporting any incidents to the Warehouse Manager/Health and Safety Manager.
Mechanical Handling Equipment (MHE)
The job holder will be managing a team who will be operating MHE on site, and will need to ensure they are fully trained, qualified, and hold the relevant licenses, and keep training up to date.
Essential Criteria
- Team leader/Management/supervisory experience
- Line manager experience. Experience leading teams (6–15+ staff), including delegation, coaching, performance feedback, and conflict resolution
- Intermediate Microsoft Office skills – Outlook, Word, Excel
- Warehouse management systems proficiency – training will be provided
- Health & safety awareness & compliance
- Coordinate teams, escalate issues, and liaise with other departments or clients
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Desirable Criteria
- First Aid, Fire Marshal, IOSH certifications – training will be provided if needed
- Training experience
- Warehouse experience
Application Stage
An initial sift will be performed against the following elements and will be assessed against the Civil Service success profiles framework:
Experience
- CV
- Statement of Suitability (500-750 words): this should be based around the key responsibilities and essential criteria, giving examples of your personal experience of line management and/or team leadership
Behaviours
- Managing a Quality Service
If shortlisted, you will be invited to an interview and will be assessed on the selected success profile elements at the interview stage.
Interview Stage
The interviews will be held at National Distribution Centre, Burton Road, Branston. DE14 3EG. The site is shared with B&Q distribution, please follow the road signs for MoJ once entering the site and report to the security gate where you will be directed to the reception to sign in. The interviews will be held on an industrial site and all staff and visitors are required to wear Hi-Vis Vests whilst moving around site; these will be provided by security on arrival, please ask for a vest if not offered one.
There is one interview stage for this vacancy which will be held in person and as part of the interview process you will be required to provide evidence on the following, and will be assessed against the Civil Service success profiles framework:
Behaviours
- Working together
- Leadership
- Delivering at pace
- Communicating & influencing
Strengths may be assessed at the interview, and these are not shared in advance.
To learn more about the Civil Service success profiles framework and how they are assessed please click here.
Use the STAR method to structure your examples:
- Situation: Briefly describe the context.
- Task: Explain what you needed to achieve.
- Action: Focus on what you did, how you did it, and why (use “I”).
- Result: Share the outcome, including impact, results, and any lessons learned.
Keep Situation and Task concise and focus on Actions and Results.
Additional Information
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites, and/or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation), a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).
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Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Flexible Working Hours
The Ministry of Justice offers a flexible working system in many offices. Standard full-time working hours are 37 hours per week. MoJ welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual, and transgender employees.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers, and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at [https://www.childcarechoices.gov.uk/](https://www.
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