NHS DUMFRIES & GALLOWAY
255412 Patient Management Application Support Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title
We are seeking a highly motivated and experienced Patient Management Application Specialist to take a lead role in supporting and enhancing our digital health infrastructure. This pivotal position has a primary focus on the Morse Patient Management System, including the support, configuration, development and ongoing management of Morse forms and associated workflows.
Role Overview
The postholder will form part of a small specialist PMS team. While the primary focus of this role is the Morse Patient Management System, the postholder will be expected to develop and maintain expertise across the wider PMS application portfolio and provide full technical cross cover for the existing PMS Application Specialist. The successful candidate will be capable of acquiring and maintaining knowledge across multiple complex clinical systems, troubleshooting complex technical issues and supporting a diverse range of business-critical applications to ensure resilience and continuity.
Key Responsibilities
- Lead the operational support, maintenance and continuous improvement of the Morse Patient Management System, including the configuration, development and management of Morse forms.
- Act as the primary subject matter expert for Morse, ensuring optimal performance, data quality, user experience and compliance with organisational requirements.
- Work closely with the existing PMS Application Specialist to provide cross-cover and shared support across the wider PMS application portfolio.
- Support system upgrades, testing, implementation of new functionality and change management activities across Morse and related PMS applications.
- Provide advanced technical support and troubleshooting for patient management systems and associated secondary and primary care applications, working closely with clinical and IT teams.
- Collaborate with stakeholders to identify opportunities for system enhancements and deliver innovative digital solutions.
- Support integration projects and data quality initiatives across the patient management ecosystem.
- Develop user guidance, deliver training and provide expert advice to end users and colleagues.
About You
- Proven experience in healthcare IT, ideally supporting patient management or clinical information systems.
- Strong understanding of clinical workflows, electronic patient records, data quality and information governance.
- Experience configuring, supporting or developing business-critical applications, ideally including patient management systems.
- Excellent analytical and problem-solving skills, with the ability to investigate and resolve complex technical issues.
- Strong communication and stakeholder engagement skills, with the ability to explain technical concepts to non-technical users.
- Experience with system integration, database technologies, Microsoft SQL Server, data repositories and clinical systems would be highly desirable.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Additional Information
Based within the IM&T Applications and Development Team, the postholder will also contribute to a wide range of projects and digital transformation initiatives, helping to deliver new functionality, service improvements and system enhancements across the organisation.
The role is varied and fast-paced, requiring the ability to multitask, learn complex processes, pay close attention to detail and maintain a positive, proactive approach. These are key attributes we will be looking for in both your application and at interview.
Application Process
Informal enquiries are welcomed to Kerry Aldridge, Application and Development Manager - kerry.aldridge2@nhs.scot
Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately. Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates.
Please contact Jobtrain Candidate Support Hub - for advice and support with any system issues.
Accessing Jobtrain - Users may experience issues if accessing Jobtrain via mobile phone, we recommend using a computer, laptop or tablet.
CVs - DO NOT upload a CV as this will not be used for shortlisting purposes.
Assessment Form - Within the application you are required to answer three questions giving you the opportunity to fully evidence why you are the ideal person for the job. Please ensure these statements are written by yourself and are unique to you. This section times out after 30 minutes. A tip is to build your reply on a Word document and copy and paste into Jobtrain. If you exceed the maximum amount of characters it will cut your text at this point, please check your information once copied and pasted.
Once you have submitted your application form you will be unable to make any amendments.
Posts close at midnight on the indicated date however please be aware that a vacancy may close early due to volume of applications, therefore you should not delay in submitting your application.
If you are a member of staff please ensure you update your Jobtrain profile to reflect that you are employed by NHS Dumfries and Galloway.
Staff and patients across Dumfries and Galloway enjoy free, unlimited parking at all our hospital sites.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Required
DISCLOSURE SCOTLAND
Some of our posts may require you to undergo a criminal records check. Changes as of the 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now sees more roles requiring PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team. If you would like to read more information please visit:
EQUALITY AND DIVERSITY
NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community.
PUBLIC PROTECTION
Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business.
Additional Information For International Candidates
RIGHT TO WORK IN THE UNITED KINGDOM
NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.
WORK VISA
If You Require a Work Visa, Please Check To See If You And The Vacancy You Are Applying For Are Eligible By Visiting The Home Office Website
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or if you require a work visa that the post would be eligible to be sponsored BEFORE submitting your application form. We are unable to provide sponsorship for bank contracts.
UNITED KINGDOM REGISTRATION
NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies.
Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC, GDC etc).
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills