NHS Ayrshire & Arran
255951 - Pharmacy Support Worker
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About The Organisation
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
The Role
A Pharmacy Support Worker (Primary Care) has a vital role in helping NHS Lanarkshire deliver its Primary Care Pharmacotherapy Services; ensuring safe and effective use of medicines.
This post will assist pharmacists and pharmacy technicians by undertaking routine tasks. Some of these tasks may require a moderate degree of technical expertise. You will also be required to discuss use of medicines over the phone with patients and other pharmacy staff.
Following standard operating procedures; you will coordinate the collection of information, input and analyse data, update clinical records as appropriate and collate information in support of quality medication reviews.
Please note that some of these posts are fixed term posts for 12 months. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.
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In This Key Role, You Will
- To receive referrals for medication reviews or serial prescriptions
- Be made aware of stock supply issues.
- Act as a point of contact for the pharmacy team e.g. take messages about supply problems, issues with prescriptions and be able to triage the information to the most appropriate member of staff.
- Facilitating set up of serial prescriptions and assisted technology services to patients identified by the team. This may include identification of potentially suitable patients subject to an agreed protocol.
With Training, And Working Under Standard Operating Procedures
- Set medication review dates and use these to populate pharmacist clinics to ensure appropriate medicines are reviewed
- Review prescription requests coming into practices and triage medication issues to the most appropriate team member
- Collect and collate patient-related prescribing and clinical data from practice computers and or patient’s notes to assist the team.
What You'll Bring
- NVQ2 and demonstrable experience in a healthcare setting
- Experience of dealing with the public.
- Excellent attention to detail.
- Experience of working in an administrative role. Experience in the NHS or a Healthcare role is desirable.
- Demonstrate commitment to continuing professional development.
- Good knowledge of medicines commonly prescribed in primary care.
- Awareness of law and good practice related to prescribing, storage and handling of pharmaceuticals.
- Strong motivation, organisation and prioritisation skills to work independently.
- Good negotiating and inter-personal skills to work as part of a team.
- Excellent written and verbal communication skills (Standard Grade English), showing tact and diplomacy when required.
- Excellent computer skills – Word and Excel and ability to learn new systems.
- Stress tolerant.
- Adaptable and flexible, open to different systems of working and able to identify potential for progress.
- Show willingness to participate in service development
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What We Offer
As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:
- Annual Leave - 35 days including public holidays
- Generous NHS pension scheme
- Annual incremental salary progression
- Paid sick leave increasing with length of service
- NHS discounts and more.
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.
Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
For informal discussion, please contact Clare Baxter, Project Team Manager on Clare.Baxter@lanarkshire.scot.nhs.uk
If you have any questions about the recruitment process or require support with your application, contact Stephanie McNeill, Recruitment Administrator on stephanie.mcneill@lanarkshire.scot.nhs.uk
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