NHS Ayrshire & Arran
257309 - Health Records Department Supervisor
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About The Organisation
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
The Role
To manage and coordinate team members allocating and monitoring workload that leads to an efficient patient administration service within the Health Records Department, which administratively underpins the patient’s journey to and through the hospital, to meet the needs of patients and health care professionals. To assist in the implementation of department policies and procedures
Please note this is a fixed term post for 12 months. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.
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In This Key Role, You Will
- Responsible for the day to day management of Health Records Department staff prioritising workloads and maintaining workflow to ensure targets and deadlines are met as agreed with Health Records Manager.
- Assist and compile duty sheets.
- Responsible for granting staff annual leave ensuring adequate staffing levels are maintained and all staff records are updated.
- Ensure procedures for reporting sickness absence are followed by staff.
- Identify and resolve any problem solving issues with regards to the smooth running of patient administration and reception service.
- Ensure team members follow identified policies and procedures and to participate in the development of new protocols and policies.
- Responsible for the distribution of clerical workload, planning staff rotation within the department.
What You'll Bring
- Educated to standard grade.
- Knowledge of working practices within a Health Records Department gained through 3 years experience and/or qualification at SVQ level 4, ECDL or equivalent.
- Knowledge of patient/clinical management systems.
- Computer literate and keyboard skills.
- Multi skilled and experience in multi-tasking.
- Knowledge of confidentiality, data protection and relevant legislation.
- Effective communication, interpersonal and teambuilding skills both written and verbal.
- Experience of working as part of a team and on own initiative.
- Flexibility to be able to work within the various areas of the Health Records Department.
- Knowledge and understanding of statistical information.
- Knowledge and understanding of personnel procedures.
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What We Offer
As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:
- Annual Leave - 35 days including public holidays
- Generous NHS pension scheme
- Annual incremental salary progression
- Paid sick leave increasing with length of service
- NHS discounts and more.
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.
Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
For informal discussion, please contact Anne Campbell, Health Records Change Manager on anne.campbell3@lanarkshire.scot.nhs.uk
If you have any questions about the recruitment process or require support with your application, contact Jessica Murphy, Recruitment Administrator on jessica.murphy@lanarkshire.scot.nhs.uk
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