NHS Ayrshire & Arran
258314 Administration Services Co-ordinator
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Lead People. Shape Services. Make a Difference
Exceptional patient care starts with exceptional leadership.
Are you an experienced people manager who thrives on developing teams, leading through change and delivering results? Do you enjoy working in a fast-paced environment where your leadership has a direct impact on staff, services and patients?
If so, we'd love to hear from you.
As an Administration Services Co-ordinator, you'll lead and support teams across Front of House, A&E Reception and Secretarial Services within the Acute & Diagnostic Directorate. This is a highly visible leadership role with a strong focus on people management, service performance and continuous improvement.
What You'll Do
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Lead and develop people
Coach and support Team Leaders and staff, manage performance, appraisals, attendance and wellbeing, and help create a positive, high-performing culture.
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Drive service delivery
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Ensure services are safely staffed, operational challenges are managed effectively, and patients receive the best possible experience.
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Support change and improvement
Lead improvement initiatives, implement new ways of working and help shape the future of administration services.
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Make key decisions
Act as deputy to the Administration Services Manager, providing leadership and support across a range of operational and workforce matters.
What We're Looking For
- Significant people management experience (minimum 3 years)
- Proven ability to lead, motivate and develop teams
- Experience managing performance, attendance and employee relations matters
- Excellent communication and relationship-building skills
- Resilient, organised and confident under pressure
- A proactive approach to problem-solving and service improvement
- Strong IT and organisational skills
- Professionalism, integrity and discretion
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Why Join Us?
- A rewarding leadership role with extensive people management responsibility
- The opportunity to influence services, develop staff and lead change
- Ongoing leadership and development opportunities
- Supportive management and colleagues
- The chance to make a real difference to patient care and staff experience
If you're passionate about leading people, developing teams and delivering outstanding services, we'd love to hear from you.
Additional Information
- Full support and mentorship provided by the Administration Services Manager
- PVG clearance required
- Shortlisted candidates will be invited to attend an in-person interview
Apply today and join a team where great leadership makes a real difference
For Informal Enquires please contact Pauline Wells, Administration Services Manager at Pauline.wells@nhs.scot
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