NHS DUMFRIES & GALLOWAY
259197 Team Leader
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Lead. Inspire. Make a Difference.
Are you an experienced Team Leader / Line Manager who thrives in a fast-paced environment and enjoys supporting and developing others to deliver excellent services?
We are looking for a motivated and proactive Team Leader to join our Acute & Diagnostic Administration Services Team. This is an exciting opportunity to play a key role in leading administration teams across a range of clinical services, ensuring patients, clinicians and colleagues receive a high-quality, efficient and responsive service.
As a Team Leader, you will provide day-to-day line management and operational support, helping to ensure administration services run smoothly while supporting service improvement, staff development and change initiatives.
What You'll Be Doing
- Managing and supporting administration teams within Acute & Diagnostic Services
- Co-ordinating workloads, rotas and service cover to maintain high standards of service delivery
- Supporting recruitment, induction, training, supervision and development of staff
- Managing annual leave, sickness absence and workforce planning
- Supporting service redesign and continuous improvement initiatives
- Working closely with senior managers, clinicians and multidisciplinary teams
- Resolving issues, managing competing priorities and responding to operational pressures
- Contributing to the delivery of a modern, patient-focused administration service
What We're Looking For
We're seeking someone who has:
- Previous supervisory or line management experience
- Strong organisational and prioritisation skills
- Excellent communication and interpersonal skills
- Experience working in a busy administrative environment
- The ability to remain calm under pressure and manage competing demands
- A flexible, solution-focused approach
- Excellent IT skills including Microsoft Office and Teams
- A passion for supporting staff and delivering excellent patient services
Previous NHS experience would be advantageous but is not essential.
Why join us?
At NHS Dumfries & Galloway, you'll be part of a supportive team that values collaboration, continuous improvement and professional development.
In Return, You'll Have The Opportunity To
- Develop your management skills
- Make a visible impact on patient services
- Work alongside dedicated and experienced colleagues
- Contribute to service improvements and change projects
- Access a range of NHS staff benefits and development opportunities
If you're an organised, resilient Manager who enjoys motivating others and making a real difference to patient care, we'd love to hear from you.
Candidates should have previous experience of directly supervising or line managing staff, including responsibility for workload allocation, attendance management, performance management, training and staff development.
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Apply today and help shape the future of Administration Services within NHS Dumfries & Galloway.
Please note that interviews will be held in person.
Informal enquiries are welcome, please contact Pauline Wells - Pauline.wells@nhs.scot or Tel: 01387 246246 Ext. 33738
If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa
INFORMATION FOR ALL CANDIDATES
To find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages
APPLICATION PROCESS -
Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately. Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates.
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Artificial Intelligence (AI) - Tools like ChatGPT or Copilot can be helpful when planning or preparing your application but your responses must be written by you. Be authentic: Your application should genuinely reflect your own skills, experience, and motivations. Use AI appropriately: It’s fine to use AI for inspiration or to check spelling and grammar, but it shouldn’t write your answers for you. Why this matters: Applications that appear to rely on AI-generated content may be withdrawn. By applying, you confirm that your answers are based on your personal knowledge and achievements. Tip: Think of AI as a support tool, not a replacement. We want to understand you, not an AI-generated version of you.
CVs - DO NOT upload a CV as this will not be used for shortlisting purposes.
Assessment Form - Within the application you are required to answer three questions giving you the opportunity to fully evidence why you are the ideal person for the job. Please ensure these statements are written by yourself and are unique to you. This section times out after 30 minutes. A tip is to build your reply on a Word document and copy and paste into Jobtrain. If you exceed the maximum amount of characters it will cut your text at this point, please check your information once copied and pasted.
Once you have submitted your application form you will be unable to make any amendments.
Posts close at midnight on the indicated date however please be aware that a vacancy may close early due to volume of applications, therefore you should not delay in submitting your application.
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Staff and patients across Dumfries and Galloway enjoy free, unlimited parking at all our hospital sites.
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DISCLOSURE SCOTLAND Some of our posts may require you to undergo a criminal records check. Changes as of the 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now sees more roles requiring PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team. If you would like to read more information please visit:
EQUALITY AND DIVERSITY
NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community.
PUBLIC PROTECTION
Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business.
Additional Information For International Candidates
RIGHT TO WORK IN THE UNITED KINGDOM
NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.
WORK VISA
If You Require a Work Visa, Please Check To See If You And The Vacancy You Are Applying For Are Eligible By Visiting The Home Office Website
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or if you require a work visa that the post would be eligible to be sponsored BEFORE submitting your application form. We are unable to provide sponsorship for bank contracts.
UNITED KINGDOM REGISTRATION
NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies.
Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC, GDC etc).
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