NHS Lothian
261264 - (Kmc) Assurance and Improvement Team Lead
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Job Description
About NHS Scotland
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Role Overview
The post holder will coordinate, administer and facilitate the procedures and processes for serious adverse event management and patient and carer feedback and complaints for REAS services in line with NHS Lothian Health and Safety Policy; Adverse Event Management Policy; and the Complaints Handling Procedure.
Key Responsibilities
- Coordinate, administer and facilitate the procedures and processes for serious adverse event management and patient and carer feedback and complaints for REAS services.
- Report to the REAS Service Business Manager with a matrix management approach to the Chief Nurse/General Managers and Associate Medical Director.
- Support the clinical leadership team in incident investigation, management of Datix reporting, and patient feedback and complaints management.
- Ensure that evidence lessons learned and recommendations are effectively communicated for implementation within the service areas.
- Have direct line management responsibility for the Business Support Officer(s) within the team.
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Requirements
- Self-directed workload.
- PVG Scheme membership/record required.
- Part-time position with pro-rata salary.
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Additional Information
- Applications that rely on AI-generated content may be withdrawn.
- We anticipate a high level of interest and may close the vacancy early.
- Reasonable adjustments will be made to support disabled candidates and those with long-term conditions or who are neurodivergent.
- For further information, contact Danielle Shearer at 0131 537 6163.
Application Process
- Complete and submit your application at an early stage.
- Think of AI as a helper, not a substitute.
For further information on what is included in the role and what skills/experience are being looked for, click on the links at the bottom of the screen to the job description and person specification.
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