IMT Resourcing Solutions
2nd Line Engineer
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2nd Line Support Engineer – Contract
Location: Hereford – 1 day per week on-site
Rate: Up to £180 per day
Contract: 3 months | Inside IR35
Working Pattern: Hybrid
Our client is looking for a 2nd Line Support Engineer to join their internal IT Service Desk on an initial 3-month contract.
Working within an end-user environment, you’ll provide hands-on 2nd line support to colleagues across the organisation, taking ownership of incidents escalated from the 1st Line team and ensuring users receive a responsive and professional service.
This is a hybrid role requiring 1 day per week on-site in Hereford.
What you’ll do
- Provide 2nd line technical support across a Microsoft-based environment
- Troubleshoot and resolve hardware, software and user access issues
- Manage escalated incidents and service requests through to resolution
- Support Microsoft 365, Windows desktops and common business applications
- Troubleshoot Active Directory, user accounts and permissions
- Support laptops, desktops, peripherals and other end-user devices
- Escalate more complex technical issues where required
- Maintain clear and accurate records within the service management system
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You’ll work closely with the wider IT team to provide a reliable service and ensure issues are resolved within agreed timescales.
What we’re looking for
- Previous experience in a 2nd Line Support / Service Desk position
- Strong Windows desktop troubleshooting skills
- Good knowledge of Microsoft 365
- Experience supporting Active Directory and user administration
- Confident troubleshooting hardware, software and end-user issues
- Strong communication and customer service skills
- Ability to take ownership of incidents through to resolution
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The ideal candidate will be comfortable working in a busy internal service desk environment and confident communicating with users at all levels.
Why join?
- Up to £180 per day
- 3-month initial contract
- Hybrid working – only 1 day per week in Hereford
- End-user environment with a varied 2nd line workload
Apply now if you’re an experienced 2nd Line Engineer looking for your next contract opportunity.
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