Peaple Talent
2nd Line Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
2nd Line Engineer | £35,000 - £40,000 | Hybrid | Bristol based
About the role
As a Level 2 Engineer you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments.
Job responsibilities
- Take ownership of technical incidents escalated from 1st Line Support and work them through to resolution.
- Investigate and troubleshoot issues involving servers, networks, desktops and cloud services.
- Work within agreed customer SLAs and ensure incidents are progressed appropriately.
- Keep customers informed throughout the lifecycle of incidents and change requests.
- Use remote support and diagnostic tools to investigate and resolve technical problems.
- Provide clear and accurate updates within the company's ticketing platform.
- Maintain detailed technical documentation and contribute to the internal knowledge base.
- Provide technical assistance and act as an escalation point for Service Desk Agents, apprentices and junior 2nd Line Engineers.
- Support the onboarding and development of new 2nd Line team members when required, including acting as a buddy during their induction.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Knowledge, Skills & Experience
- Supporting and maintaining on-premises server infrastructure.
- Diagnosing and resolving networking issues.
- Managing and troubleshooting networked environments.
- Microsoft desktop technologies and end-user support.
- Cloud platforms and cloud-based services.
- Virtualisation technologies.
- Microsoft Exchange and Microsoft 365 / Office 365.
- Firewalls and firewall technologies.
- Antivirus and other endpoint/security technologies.
- Cloud-based backup platforms.
- Traditional on-premises backup solutions.
- Providing remote technical support to customers.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- 25 days annual leave + public holidays, rising with length of service
- Employee benefits trust
- Company bonus scheme
- Healthcare and cash plan
- Cycle to work scheme
- Paid CSR Days
- Company sick pay and income protection cover
- Discounted gym membership
Driving License is required.
If this role sounds like something you would be interested in, please get in contact on: harvey.b@peapletalent.com
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills