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HartleyCo

2nd Line Engineer

Coventry
Posted about 13 hours ago
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2nd Line Technical Support Engineer (6 Month Contract, Outside IR35)

Our client is looking for a 2nd Line Support Engineer to join their IT team in Nuneaton on a 6 month contract. You will provide BAU support across a Microsoft environment, picking up escalations from the service desk and making sure users and systems stay up and running.

Responsibilities

  • Resolve escalated 2nd line tickets covering hardware, software, access and connectivity issues
  • Support Windows and Microsoft 365 users.
  • Manage Exchange Online mailboxes, distribution lists and shared mailboxes
  • Deploy and support devices and applications through Intune or Endpoint Manager
  • Carry out routine patching, monitoring and system checks
  • Troubleshoot network, printer, VPN and remote access issues
  • Keep clear ticket notes and update documentation as you go
  • Escalate to 3rd line or vendors where needed, with the right detail

Reasons to use Rodeo

I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?

Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.

Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.

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Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.

P

Graduate Consultant — 2026 Scheme

PwC·London, UK
£35,000/yr

Why you're a good match

Strong

Your economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.

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It searches the market for you

Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.

Why you're a good match

You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.

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Strong

Experience fit

Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.

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Strong

Only hits

No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.

Requirements

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  • Proven experience in a 2nd Line Support or IT Support Engineer role
  • Solid knowledge of Windows 10/11 and Microsoft 365 administration
  • Hands-on experience with Active Directory and Group Policy
  • Experience with Entra ID (Azure AD) and Exchange Online
  • Good troubleshooting skills and the ability to work through issues independently
  • Clear communication and a good customer-facing manner
  • Happy to work on site in Nuneaton five days a week
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Location

Coventry, England, United Kingdom

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