How your CV stacks up
Upload your CV to see how well it fits this job role
?%
RSHP
RSHP is an international architectural practice who has designed some of the world’s most iconic buildings. Our portfolio of projects ranges from the renowned Lloyd’s of London building, a new distillery and visitor centre for The Macallan in Speyside, to The Leadenhall Building, an office tower which is home to the practice’s studio.
The culture in the practice is one of sharing knowledge and coming together for discussion and teamwork. We have over 160 exceptional people from all over the world in our offices in London, Shanghai, Shenzhen and Paris who are working on high-profile projects in over 15 countries.
2nd Line IT Analyst
We are seeking a 2nd Line IT Analyst to provide technical support and mentorship within RSHP’s IT team. This role is responsible for ensuring the smooth operation of Windows-based systems, networking, and enterprise applications, while also supporting and nurturing our 1st / 2nd line support technician to help them grow and develop within the team. The ideal candidate will handle escalations, troubleshoot complex issues, and assist with Active Directory administration, Halo ITSM, PowerShell scripting, and IT security tasks.
Key Responsibilities
Technical Support & Issue Resolution
- Provide 2nd line support for desktops, laptops, mobile devices, and enterprise applications.
- Troubleshoot Windows 10/11, Microsoft 365, and key RSHP applications.
- Resolve escalated tickets via Halo ITSM, ensuring timely issue resolution.
- Assist with hardware/software installations, rollouts, and IT projects
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Mentorship & Development
- Act as a mentor and escalation point for 1st/2nd line technicians.
- Provide coaching and training, helping junior staff develop their skills.
- Promote best practices in ticket resolution and IT service delivery.
System Administration & Networking
- Manage Active Directory, Microsoft 365, and Group Policies.
- Support Windows Server environments, including patch management.
- Troubleshoot network issues (DNS, DHCP, VPN, Wi-Fi).
- Assist in security initiatives, including endpoint security and compliance.
Automation & Process Improvement
- Use PowerShell scripting to automate routine IT tasks.
- Contribute to improving IT processes through automation and best practices.
Collaboration & Documentation
- Work closely with IT team members to resolve complex issues.
- Maintain accurate technical documentation and knowledge base articles.
- Provide guidance to end-users on IT best practices.
Required Skills & Experience
- 3+ years’ experience in a 2nd line IT support or similar role.
- Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory.
- Understanding of Intune for Mobile Device Management.
- Email security systems.
- Experience with troubleshooting Windows Server, networking, and enterprise applications.
- Familiarity with ITSM tools (Halo ITSM for example).
- Familiarity with RMM tools.
- Good understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs).
- Experience with PowerShell scripting for automation.
- Strong mentorship and leadership skills, with a passion for developing junior IT staff.
- Excellent problem-solving and communication skills.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Preferred Qualifications
- Microsoft Certifications (e.g., MCSA, MD-100, MS-900) desirable.
- CompTIA A+.
- Cisco CCNA desirable.
- Previous experience in an architectural or design firm IT environment would be an advantage.
Hours
09:30 – 18:00 Monday to Friday.
Benefits
- Competitive salary and benefits package.
- Professional development and certification support.
- Opportunity to work within a dynamic and innovative environment.
- Collaborative team culture with career growth opportunities.
If you think this role is for you, please apply by sending a covering letter with your CV to: hr@rshp.com with 2nd Line IT Analyst in the subject line.
Application deadline: Monday 31 March 2025.
This description reflects the core activities of the role but is not intended to be all-inclusive and other duties within the group/department may be required in addition to changes in the emphasis of duties as required from time to time. This job description will be reviewed regularly and where necessary revised in accordance with organisational needs. Any major changes will be discussed with the post holder.
RSHP is an Equal Opportunities Employer.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location