Fuse Energy
IT Operations Engineer (2nd Line)
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About Fuse Energy
Fuse Energy is a forward-thinking renewable energy startup on a mission to deliver a terawatt of renewable energy—fast. We combine first-principles thinking with cutting-edge technology to build a radically better energy system.
We raised $170M from top-tier investors, including Multicoin, Balderton, Lakestar, Accel, Creandum, Lowercarbon, Ribbit, Box Group, and strategic angels like Nico Rosberg, Solana Founder, as well as GPs behind Meta, Revolut, Spotify, and Uber.
Fuse builds a fully integrated energy company, spanning project development, power trading, and distributed energy installations—selling directly to consumers to eliminate middlemen, reduce costs, and pass savings to end users.
The Role
2nd Line IT Engineer
We’re looking for a hands-on, technically skilled IT Engineer to ensure Fuse’s applications, infrastructure, and end-user hardware run optimally across offices and remote sites. You’ll own day-to-day technical environments, resolving issues end-to-end—whether it’s Google Workspace, firewall policies, or hardware problems.
This role suits a fast learner, problem-solver comfortable in a high-energy environment with strong ownership of their work—bridging IT, engineering, and end-users to keep operations running smoothly.
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Key Responsibilities
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IT Operations & Automation
- Manage applications, workspaces, and hardware critical to daily team operations.
- Work closely with IT and Engineering teams to operate, automate, and scale Fuse’s IT infrastructure.
- Leverage AI tooling to automate manual IT tasks, reducing overhead.
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Multi-location Infrastructure Support
- Oversee IT environments across London offices, external sites, and growing cloud infrastructure.
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SaaS & Software Administration
- Administer key SaaS tools, including Google Workspace, Iru, Revolut (payroll), and Linear (project management).
- Assist with user onboarding/offboarding, system migrations, and support rollouts.
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Hardware & AV Support
- Own endpoint troubleshooting for laptops, AV (meeting room tech), and printers across sites.
- Confidently support Windows/macOS devices, printers, and common hardware failures.
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2nd Line IT Support
- Provide Tier 2 IT assistance for:
- Application issues
- End-user support
- Cross-functional escalations into 3rd line or external teams as needed.
- Provide Tier 2 IT assistance for:
key Requirements
- Proven 2nd line IT support experience, including incident escalation and root-cause analysis.
- Empathy and patience for end-user frustration, with a drive to troubleshoot rigorously.
- Scripting ability in Python or Bash for automation and batch tasks.
- Familiarity with fast-moving SaaS/cloud environments (no legacy hardware-heavy shops).
- Strong security awareness and adherence to policy best practices.
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Desirable Experience & Skills
- Cloud experience (AWS) or relevant certifications.
- Core networking expertise (TCP/IP, routing, switching, VLANs, Wi-Fi, VPN).
- Networking/security certifications (e.g., CCNP, Fortinet NSE, or CompTIA Security+).
- Degree in IT/computer science (pero strong experience trumps education).
- Competent in Linux administration as a bonus but not indispensable.
Benefits
- Unrivalled mission alignment and impact in global energy transition.
- Biannual bonus scheme tied to Fuse’s success and ва contribution.
- Tech staples fully expensed—laptops, monitors, cables, anything you need.
- Paid annual leave—start at standard UK benchmarks (20+ days + statutory).
- Breakfast & dinner allowance for team meals in the office.
- Hybrid mixer event per calendar quarter.
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