beaumont
2nd Line IT Support Engineer
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Shrewsbury (Hybrid - 3 Days Office / 2 Days Home) | £35,000 - £37,000
Are you a 2nd Line IT Engineer looking to join an MSP that genuinely invests in your career?
We're recruiting on behalf of a well-established Managed Service Provider in Shrewsbury that believes technical skills can be developed, but the right attitude and team fit are invaluable. You'll be joining a young, ambitious and highly skilled team that enjoys working hard, supporting one another and having plenty of banter along the way.
If you're looking for somewhere that will help you grow into project work and fund your certifications, this is an opportunity worth exploring.
The Role
As a 2nd Line Engineer, you'll provide technical support to a varied client base across Microsoft and infrastructure technologies while gaining exposure to project work as your experience develops.
You'll be supporting environments including:
- Windows Server
- Microsoft 365
- Azure & Modern Workplace technologies
- SharePoint migrations
- Microsoft tenant migrations
- Networking fundamentals
- WatchGuard Firewalls
- UniFi switches and wireless networking
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You'll also have the opportunity to learn new technologies such as telephony, with full support and training provided.
About You
We're looking for someone who enjoys solving technical problems and wants to continue developing their career.
You'll ideally have:
- Previous 2nd Line Support experience
- Good knowledge of Windows Server and Microsoft 365
- Strong networking fundamentals
- Excellent customer service and communication skills
- A proactive attitude and eagerness to learn
Previous MSP experience would be advantageous but isn't essential. The business places a huge emphasis on finding someone who will fit into the team and wants to build a long-term career.
Why Join?
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- Salary up to £37,000
- Hybrid working (3 days in the office, 2 from home)
- Monday is the team's office collaboration day
- Fully funded certifications and ongoing technical training
- Clear progression from Service Desk into Projects
- Exposure to modern Microsoft technologies and infrastructure projects
- Free onsite parking
- Supportive management that actively invests in employee development
- Friendly, social culture with regular team events, charity initiatives and company trips
This is a business with an excellent reputation for developing its engineers, giving people the opportunity to progress rather than keeping them on the service desk.
Interview Process
- Initial telephone interview
- Final face-to-face interview in Shrewsbury
If you're looking for your next step within a business that genuinely values its people and supports career progression, we'd love to hear from you.
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