Jireh Solutions
2nd Line IT Support Engineer
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2nd Line IT Support Engineer - Microsoft 365 & Cyber Security
Tetbury, Gloucestershire
£34,000 - £38,000 DOE
Full Time - hybrid working (4 office / 1 home)
Full UK driving licence and access to a vehicle
About the Company
Jireh Solutions is an established and growing IT Managed Service Provider that has just celebrated 20 years in business. We deliver IT support, cyber security and Microsoft 365 solutions to a wide range of SMEs and charities.
We're looking for an experienced Level 2 IT Support Engineer to join our team in Tetbury. This is an excellent opportunity for someone with MSP experience who enjoys solving technical challenges, working closely with customers and developing their skills in Microsoft cloud technologies and cyber security.
Communicating well and caring about delivering excellent customer outcomes sits at the heart of who we are. Many of our customers have trusted us for over 20 years, and we're proud of the long-term relationships we've built with both clients and staff.
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What You'll Be Doing
- Resolving Level 1 and Level 2 technical support issues.
- Supporting Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint and Intune environments.
- Managing Windows 11 devices.
- Assisting with Microsoft Intune deployments and device management.
- Supporting cyber security solutions and best practices.
- Participating in customer projects and technology rollouts.
- Providing occasional onsite support at customer locations.
What We're Looking For
Essential
- Previous MSP or IT support experience.
- Strong Windows 11 troubleshooting skills.
- Microsoft 365 administration experience.
- Knowledge of Exchange Online, Teams, SharePoint and Entra ID.
- Good networking fundamentals.
- Excellent communication and customer service skills.
- Full UK driving licence and access to a vehicle.
- Able to work from our Tetbury office at least four days per week, with one day per week available for home working.
- Employment is subject to successful BPSS (Baseline Personnel Security Standard) screening.
- Applicants must have the right to work in the UK. Visa sponsorship is not available for this role.
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Desirable
- Microsoft Intune.
- Microsoft Defender.
- Conditional Access.
- PowerShell.
- VMware or Hyper-V.
- Experience with PSA and RMM platforms.
- Apple Mac experience.
What We Offer
- £34,000 - £38,000 DOE.
- One day per week home working.
- Your birthday off every year, in addition to your annual leave entitlement.
- Ongoing training and certification support.
- Exposure to modern Microsoft 365 and cyber security technologies.
- Company pension.
- Death in service benefits.
- Staff discount scheme.
- Long-service rewards, including eligibility for an extra week's holiday and private medical cover after five years' service.
- Friendly and supportive team environment.
If you're looking for a varied technical role where you can develop your skills and make a real difference to customers, we'd love to hear from you.
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