IT Answers
2nd Line IT Support & Field Engineer
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2nd Line IT Support & Field Engineer | Office-Based (Liverpool) + Regular Customer Site Travel | £30,000 – £34,000 DOE & Great Benefits | Full UK Driving Licence Essential
Is this the role you are looking for? If so, read on for more details, and make sure to apply today.
Not your average Helpdesk role.
We need a 2nd Line IT Support & Field Engineer who's just as happy resolving escalated tickets as they are on-site terminating cable or installing a new network.
You'll own problems end-to-end, work independently, and have real say in front of customers.
IT Answers has a growing UK technical team, with a clear path toward a senior infrastructure or field-project role.
What You'll Be Doing
- Resolving escalated 2nd-line tickets — hardware, software, networking, M365, AD, DNS/DHCP, VPNs, firewalls, VLANs, Wi-Fi
- Attending customer sites for reactive fixes, installs and infrastructure projects
- Installing/replacing PCs, printers, access points, switches, firewalls and routers
- Installing and terminating Cat5e/Cat6 cabling, patch panels and cabinets
- Keeping documentation, network diagrams and handover notes sharp
- Covering the field rota during busy periods, holidays and sickness
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What You'll Bring
- 2nd-line support, infrastructure or MSP engineering experience
- Strong Windows troubleshooting + hands-on Microsoft 365 admin
- Active Directory, Group Policy, TCP/IP, DNS/DHCP/VPN/VLAN/firewall knowledge
- Experience installing and terminating Cat5e/Cat6 cabling and network kit
- Confidence attending sites independently, with strong customer-facing skills
- Full UK driving licence (essential)
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Bonus: MSP background, UniFi/Fortinet/SonicWall/DrayTek, Windows Server, Intune, VoIP, fibre/structured cabling, rack installation, Cyber Essentials, RMM/PSA platforms, or relevant certs.
What's In It For You
- £30,000–£34,000 DOE
- Genuine variety — no two weeks the same
- Real progression toward a senior infrastructure/field-project role
- Supportive, growing technical team
What’s Next
If you have the enthusiasm and skillset to hit the ground running on this 2nd Line IT Support & Field Engineer position, we would love to hear from you. APPLY NOW for immediate consideration.
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