ECS
2nd Line Network Engineer (24/7 Shift)
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2nd Line Network Engineer (24/7 Shift)
Solihull, West Midlands
£30,000 - 32,000 + 20% Shift Allowance (£38,400 OTE)
Permanent | 4 on / 4 off Shift Pattern
12-hour shifts (7am-7pm & 7pm-7am)
We're seeking a talented 2nd Line Network Engineer to join a brand-new 24/7 support team, providing advanced diagnostics and support across enterprise networking environments. You'll play a key role in troubleshooting complex connectivity issues, restoring services quickly, and ensuring customers receive exceptional support around the clock.
What You'll Be Doing
- Taking ownership of network-related incidents through to resolution.
- Providing technical support via phone, monitoring platforms, and ticketing systems.
- Troubleshooting routing, switching, firewall, wireless, and connectivity issues.
- Accessing and supporting customer network infrastructure remotely.
- Investigating performance issues, outages, and monitoring alerts.
- Managing escalations and working closely with third-party suppliers and vendors.
- Maintaining accurate technical documentation and incident records.
- Participating in major incident response and structured 24/7 shift handovers.
- Delivering excellent customer service while maintaining SLA performance.
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Essential Skills
- Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role.
- Strong troubleshooting and incident management skills.
- Experience supporting:
- Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus)
- Cisco security and firewall technologies
- Cisco Wireless Solutions
- Broadband, WAN and connectivity services
- VLANs and VPNs
- Experience working with networking vendors such as Cisco, Meraki, Extreme, or Fortinet.
- Strong understanding of network security principles.
- Experience with ITSM/ticketing systems, ideally ServiceNow.
- Excellent communication and customer service skills.
- Must be eligible for SC Security Clearance.
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Desirable
- Experience within a 24/7 support or NOC environment.
- Exposure to enterprise networking technologies including Palo Alto and FortiGate.
- Cisco, Fortinet or other relevant networking certifications.
- Experience with network monitoring and traffic analysis tools
About You
You'll be a proactive and customer-focused engineer with a passion for networking and problem-solving. You thrive under pressure, take ownership of technical issues, and enjoy working in a collaborative environment where no two days are the same. With excellent analytical skills and strong attention to detail, you'll play a key part in ensuring critical customer services remain operational 24/7
ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: LNKD1_UKTJ
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