Fujitsu
2nd Line Storage Engineer - STEVENAGE
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Job Location: London
Location Flexibility: Primary Location Only
Req Id: 10655
Posting Start Date: 8/4/26
At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.
With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).
PLEASE NOTE THIS ROLE IS BASED IN STEVENAGE
2nd Line Backup & Storage Engineer
Office location: Stevenage
Our purpose is to make the world more sustainable by building trust in society through innovation. As an 2nd Line System Engineer, you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better service.
Your role will involve:
- The day-to-day support, management, and development of enterprise storage platforms, with responsibility for resolving incidents, service requests, and problem tickets within agreed SLAs and KPIs.
- Monitoring and managing large-scale NetApp Storage and Cohesity backup environments across three data centre sites, ensuring availability, performance, and resilience.
- NAS and SAN administration, including VMware integration, fabric switch configuration, zoning, and troubleshooting.
- Capacity management and reporting, proactively identifying risks and constraints, and implementing remedial actions where required.
- Creating work processes and documenting the working outcomes.
- Planning and executing storage software and firmware upgrades, ensuring minimal service impact and adherence to customer and Fujitsu standards and change control processes.
- Installing and commissioning new Storage/Backup hardware to be completed and delivered within target timescales.
- Raising and presenting change requests and contributing to continuous service improvement initiatives.
- Knowledge sharing to help grow the team’s capability and experience across the estate.
- Working from assigned service desk tickets to investigate, assess, and resolve customer and system issues in timescales laid down in SLA’s in accordance with defined procedures and adhering to all IS Policy documents, including Change & Release, Configuration, and Security, etc.
- Maintaining the security of the network services in accordance with the Establishment’s Security Operating Orders and current process documentation.
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Your Transferable Skills And Experience
- Capable of handling Severity 1 & 2 Incidents and providing RCA information.
- Understanding of NetApp Storage Engineer in enterprise-scale environments.
- Understanding of NetApp Storage Hardware.
- Knowledge of general NAS/SAN principles.
- Understanding of VMware integration with NetApp.
Security clearance level is required to fulfil this position with a requirement to meet a higher level on joining, if not already held. This will be a minimum requirement to be able to fulfil the role obligations.
Hours of work
- Our support requirements are Mon-Fri between 0700 & 1900.
- You will cover 37 hours over the week with a typical day from 0700 – 1530 or 1030 – 1900.
- There is no weekend working, however, overtime may be available, which may include weekends.
Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/background in Service support, this could be the next opportunity for you.
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Your Benefits
- 26 Days annual leave plus public holidays (3 flexible)
- Pension – Double matching contributions of up to 10%
- Life assurance
- Companywide incentive plans
- Your choices (Flexible benefits such as increased holidays/travel/dental critical illness and more)
- Perks at work – employee discounts
- Employee assistance programme/virtual GP
Recruitment process
The recruitment process consists of one stage of interviews.
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
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Relocation Supported: No
Visa Sponsorship Approved: No
At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.
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