Spectrum IT Recruitment
2nd Line Support
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We’re looking for an experienced 2nd Line Onsite Support Engineer to provide hands-on technical support at a client site near Poole in Dorset.
The successful candidate will take ownership of incidents and service requests, troubleshoot technical issues and work closely with wider technical teams to deliver a high-quality service.
The service desk team the successful candidate will be joining are office based 4 days per week and work from home on Friday’s so please consider this before applying.
Role requirements:
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- Providing 2nd line deskside and onsite IT support
- Troubleshooting hardware, software, network and access issues
- Managing incidents and service requests through to resolution
- Supporting Microsoft 365, Windows and endpoint environments
- Assisting with projects, changes and service improvements
- Maintaining accurate ticket records and technical documentation
- Providing a professional, customer-focused service
What we’re looking for
- Previous experience within a 2nd Line, Deskside or Onsite Support role, with knowledge of technologies such as:
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Microsoft 365, Windows and Exchange
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Entra ID / Azure AD
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SCCM and VMware
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Networking and VoIP
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Remote support and monitoring tools
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Experience with Cisco, Meraki, mobile devices, or WAN technologies would be beneficial but isn't essential.
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Ideally, you'll already hold SC Clearance. Alternatively, applicants must be eligible to obtain clearance, including being a British Citizen who has lived continuously in the UK for the last five years.
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