Sharp Europe
2nd Line Support Analyst - High Wycombe
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2nd Line Support Analyst | Sharp Business Services (SBS) UK
Hybrid (3 days on-site + 2 days off-site/WfH) | Based in High Wycombe, UK | IT Helpdesk
Are you ready to take your career to the next level in a collaborative, dynamic, and innovative environment for a world-class reputable brand within the IT, Tech & Digital industry?
At Sharp Business Systems (SBS) UK, we’re looking for a 2nd Line Support Analyst to join our growing local IT Helpdesk team. You'll play a key role in delivering exceptional service to our diverse client base - owning and progressing support tickets, solving issues with precision, and building trusted relationships with our clients.
🔍 What You’ll Do
- Take ownership of client issues and ensure timely resolution through to completion.
- Troubleshoot escalated technical problems across Microsoft 365, Windows Servers, Azure, and networking environments.
- Maintain strong communication with clients to build confidence in our support services.
- Prioritise and organise your workload effectively to meet SLA and KPI targets.
- Be an ambassador for Sharp IT Services and contribute to a high-performing, client-centric culture.
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🧠 What You’ll Bring
- 18+ months' experience in IT support (preferably 2nd line).
- Working knowledge of Microsoft Server and Desktop OS, M365, and Azure.
- Familiarity with networking, firewalls, virtualisation, and cyber security concepts.
- Backup and antivirus experience is a plus.
- Friendly, professional, and proactive communication skills - both written and verbal.
- A team mindset and a genuine interest in growing your technical skills.
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🌟 Why Join Us?
- Career Growth: Continuous learning opportunities, certifications, and career advancement programmes, offering the chance to work with varied clients and evolving technologies.
- Collaborative Environment: Work with a talented and supportive team of professionals, focused on developing and delivering high-quality technological solutions.
- Impactful Work: Be part of a dynamic international team that makes a difference for their clients, helping them innovate and stay ahead in their respective industries.
- Flexible Work Options: Enjoy a work-life balance with flexible working arrangements.
Ready to be part of an exciting company and team making a real impact? Apply today and help shape the future of Sharp.
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