Harvey Nash
2nd Line Support Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role: 2nd Line Support Engineer
Location: Lichfield
Working Pattern: 5 Days Onsite During Probation then hybrid
Salary: £30,000 - £35,000 DOE
Join an MSP That Invests in Your Career
Are you an experienced IT Support Engineer looking for more than just another support role?
My client is a well-established and growing Managed Service Provider (MSP) that genuinely invests in its people. If you're looking for clear career progression, exposure to a wide range of technologies, and the opportunity to develop your technical skills in a supportive environment, this could be the perfect next step.
The Role
You'll be responsible for providing high-quality technical support, ensuring clients receive prompt resolutions that keep their businesses secure, productive, and running smoothly.
- Responsibilities:
- Providing exceptional Level 2nd level support
- Gaining hands-on experience across modern Microsoft technologies and infrastructure
- Working Pattern:
- Based in the West Midlands office five days a week during your probation period
- Transition to a hybrid working pattern following successful completion of probation
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Working alongside experienced technical professionals, you'll have the opportunity to broaden your skillset, take ownership of issues, and progress your career within a business that promotes from within.
What We're Looking For
- Minimum 3 years' experience in an IT Support / Help Desk position
- Strong customer service and communication skills
- A proactive mindset with a genuine desire to learn and progress
Technical Experience
- Active Directory
- Group Policy
- Microsoft Exchange 2010 & 2013
- Microsoft Office 2007 / 2010 / 2013 / 2016
- Microsoft 365
- Windows Server 2008 / 2008 R2 / 2012
- Backup solutions and storage technologies
- Networking fundamentals including:
- TCP/IP
- DHCP
- DNS
- IP Addressing
- VPN
- Switching & Routing
- Wired & Wireless Networking
- Application Support
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join?
- Clear career progression within a growing MSP
- Hybrid working after successful probation
- Exposure to a wide variety of technologies and client environments
- Supportive and collaborative team culture
- Ongoing training and development opportunities
- Excellent opportunity to build your career with a business that values and develops its people
If you're looking for an opportunity where your career can genuinely progress and you want to be part of an ambitious MSP with a fantastic culture, I'd love to hear from you.
Apply today!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills