Trust Systems Ltd
2nd Line Support Engineer
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Job Title – 2nd Line Support Engineer
Reporting to – Senior Service Delivery Manager
Location – Corsham, Wiltshire, UK
About Trust Systems:
Trust Systems offer critical Digital, Network and Cloud solutions ensuring scalable infrastructure for their market leading clients. We pride ourselves on high customer satisfaction and offer a client facing service desk to ensure a smooth running of these solutions. Since 2006, we have created hardware and software solutions, recently the cloud-based solutions have been developed to optimise client’s efficiency and capability to grow.
Trust Systems offer a collaborative working environment where you are encouraged to think outside of the box when resolving issues. You will be fully supported in your role and will have access to relevant courses to broaden your skills.
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Job Overview
Main duties will involve:
- Provide 1st and 2nd line support within a fast-paced MSP environment, resolving hardware, software, and network issues
- Support and maintain IT systems within a secure data centre environment
- Manage and troubleshoot Windows 10 environments, including deployments and user configuration
- Administer Active Directory, group policies, and user permissions
- Work closely with infrastructure and project teams on upgrades, rollouts, and client requirements
Key skills, experience, and qualifications
- Proven experience in a 2nd Line Support or Desktop Support position within an MSP environment
- Strong knowledge of Windows 10 support and administration
- Good understanding of Active Directory and Group Policy
- Solid understanding of networking fundamentals (DNS, DHCP, troubleshooting)
- Excellent communication and problem-solving skills
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Beneficial Skills
- Exposure to Microsoft Intune and Autopilot
The Successful Applicant
Due to the nature of our client, you will need to pass a background check to BPSS and SC Standard. Applicants that do not meet this requirement cannot be progressed.
This is a fully on-site role, 5 days per week Mon-Fri. A valid UK Driving Licence is essential. Applicants that do not meet this requirement cannot be progressed.
The successful candidate will be rewarded with great training, a positive environment in which to work and a competitive package including:
- Company Matched Pension
- Enhanced Maternity and Paternity Leave
- Life Insurance
- EV and Cycle to Work Schemes
- Free Parking
- Free Food
- Company Events and Challenges
- Refer a friend scheme
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