Searchability®
2nd Line Support Engineer
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2nd Line Support Engineer
Wembley, London
£29,000 – £33,000
Fully Onsite | Permanent
Join a specialist education MSP supporting a thriving secondary school
We’re working with a growing Managed Service Provider that specialises in delivering IT support to schools across the UK. Due to continued growth, they’re looking for a 2nd Line Support Engineer to become the primary onsite IT presence at a secondary school in Wembley.
This is an excellent opportunity for someone with experience supporting UK secondary schools who enjoys combining technical problem-solving with providing first-class support to teachers, staff and students.
The Role
You’ll be responsible for delivering day-to-day IT support across a busy dual-campus secondary school, acting as the main onsite engineer while receiving remote support from the wider MSP team when required.
Your responsibilities will include:
- Providing 2nd line support to staff and students
- Managing incidents, service requests and technical issues
- Supporting Microsoft 365 and Windows environments
- Administering Active Directory and Group Policy
- Managing devices using Intune and/or JAMF
- Supporting Windows Server and Hyper-V environments
- Troubleshooting networking issues including VLANs, Wi-Fi and firewalls
- Supporting Chromebooks, Apple devices and Windows desktops
- Maintaining school technology including smartboards and AV equipment
- Working with school systems such as MIS and Edulink
- Keeping documentation and tickets up to date
- Building strong relationships with teaching staff and school leadership
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Essential Skills and Experience
We’re looking for someone with:
- A minimum of 3 years’ IT support experience within a UK secondary school (this is essential)
- Strong knowledge of Microsoft 365 administration
- Experience supporting Windows Desktop and Windows Server
- Active Directory and Group Policy administration
- Experience with Intune and/or JAMF
- Excellent troubleshooting and customer service skills
- Strong communication skills and confidence supporting non-technical users
- Experience working with school technologies including MIS, Edulink, smartboards and AV equipment
- Eligibility to obtain an Enhanced DBS
Desirable Skills
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Experience with any of the following would be beneficial:
- Hyper-V
- PowerShell
- SCCM
- Azure
- Networking including VLANs and managed Wi-Fi
- Firewall administration
- Chromebook management
- Apple device management
- Autotask
- Datto
The Ideal Candidate
You’ll be someone who:
- Has worked as the primary IT support engineer within a secondary school
- Is comfortable working independently onsite
- Understands the demands of supporting an educational environment
- Enjoys providing excellent customer service alongside technical support
- Wants to build a long-term career within an education-focused MSP
Salary and Benefits
£29,000 – £33,000 depending on experience
Permanent, full-time position
Fully onsite role in Wembley
30 days annual leave (including Bank Holidays)
Enhanced DBS provided
Ongoing support and career development within a growing education MSP
If you’re an experienced 2nd Line Support Engineer with a background supporting UK secondary schools, we’d love to hear from you.
Apply today or contact Annabelle Edwards at Searchability for more information.
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