Sterling Bridge
2nd Line Support Engineer
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Role: 2nd Line Engineer
Location: St. Albans
Salary: £30,000 - £32,000
Cloud-First MSP | Industry-Leading Training | Clear Path to 3rd Line & Cloud Engineering
We're partnered with a modern, cloud-focused MSP in St. Albans that's helping businesses transform their IT environments through cutting-edge cloud technologies, infrastructure solutions, and managed services. Due to continued growth and a strong pipeline of new projects, they're now looking for an ambitious 2nd Line Engineer to join their expanding technical team.
This is a fantastic opportunity for an engineer who wants to move beyond routine support and build a career around Cloud Infrastructure, Microsoft technologies, and modern IT solutions. You'll be supporting a diverse range of client environments while gaining exposure to technologies that will significantly enhance your technical skillset and future career prospects.
What makes this role stand out is the company's commitment to developing its engineers. You'll work closely with senior technical specialists on cloud migrations, infrastructure upgrades, Microsoft 365 projects, and technical escalations, giving you valuable real-world experience that many engineers wait years to gain.
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The business has built a reputation for investing heavily in training and progression, with many engineers advancing into 3rd Line, Infrastructure, Cloud Engineering, and Technical Consultant positions. If you're looking for a company that genuinely supports career development and rewards technical growth, this is an opportunity worth exploring.
Required Skills:
- Experience working in a 2nd Line IT Support role
- Strong knowledge of Microsoft 365, Windows Server & Active Directory
- Good networking knowledge including DNS, DHCP, VPNs, and firewalls
- Experience supporting cloud and infrastructure environments
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer-facing abilities
- A passion for cloud technologies and modern IT systems
- MSP experience is highly desirable but not essential
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Exclusive Benefits:
- £30,000 - £32,000 Salary
- Industry-leading training and certification support
- Exposure to Cloud Infrastructure, Microsoft 365, Azure, and modern technologies
- Hands-on involvement in cloud migrations, infrastructure projects, and technical upgrades
- Clear progression pathway into 3rd Line, Infrastructure, Cloud Engineering, or Consultancy roles
- Work alongside a highly skilled and experienced technical team
- Supportive culture focused on learning, development, and career progression
- Modern office environment in St. Albans
- 25 Days Holiday + Bank Holidays
If you're a 2nd Line Engineer looking to accelerate your career within a cloud-focused MSP that genuinely invests in its people, click APPLY NOW, attach your FULL CV and contact details, and I'll be in touch ASAP.
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