Morson Edge (Technology)
2nd Line Support Engineer
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Location: Teesside – fully on-site
Salary: Up to £38,000
We’re looking for an experienced 2nd Line Engineer to join a growing technical team, providing hands-on support across servers, networking, Microsoft 365 and wider infrastructure.
This is a Service Desk-focused role, where you’ll take ownership of technical issues, troubleshoot effectively and provide a reliable point of contact for users and clients. You’ll also have the opportunity to develop your skills and progress towards more senior technical roles over time.
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What we’re looking for:
- Proven 2nd Line experience across servers, networking and Microsoft 365
- Strong Windows Server administration skills
- Good understanding of DNS, DHCP, VLANs, switching, routing and VPNs
- Confident troubleshooting and problem-solving ability
- Clear communication skills and a professional approach to client support
- Experience working with structured ticketing and support processes
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Experience with firewalls, Wi-Fi, Hyper-V/VMware, ITIL or PSA/ticketing systems would be advantageous.
If you’re a dependable, technically minded 1st or 2nd Line Engineer looking for a role with genuine progression opportunities, we’d love to hear from you.
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