Haystack
2nd Line Support Engineer
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This rapidly growing global technology company provides specialist software, services, and support, delivering fully integrated trading and business management solutions to companies in the distributive trade worldwide. With unique depth of knowledge and experience in ERP/SaaS solutions, they serve a wide range of clients from small traders to multinational enterprises.
The Role
- Provide high-quality technical support for incidents and service requests
- Proactively address potential issues by responding to monitoring alerts for Microsoft Azure and Microsoft 365 services
- Investigate and resolve security alerts for Microsoft 365 users and Azure workloads
- Review, install, and test security and application updates, leveraging automation
- Collaborate with customers and internal teams to implement migrations and deliver tailored solutions
- Maintain regular communication with customers via Service Desk tools, email, and Teams meetings
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What You'll Need
- Proficiency in traditional Microsoft Windows Server solutions, including Active Directory and Group Policy
- Fundamental knowledge of TCP/IP networking, VPNs, and network connectivity
- Experience administering Microsoft 365 services (Email, OneDrive, Teams, SharePoint)
- Experience in administering Entra DS (standalone and hybrid)
- Experience in administering Azure Virtual Desktop, Azure vNets & Azure Storage Accounts
- Understanding of IT security practices and tools
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What's On Offer
- Opportunity to transition from traditional IT solutions to advanced cloud and security technologies
- Hybrid working model (2 days remote, 3 days in the Bromsgrove office)
- All necessary equipment for home working provided
- On-call responsibilities (paid per rotation) and occasional out-of-hours work (incl. paid overtime)
Apply via Haystack today!
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