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2nd Line Support Technician
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2nd Line Support Engineer
Plymouth
GBP45,000
Our client is seeking a strong 2nd Line IT Support Engineer to join their growing internal IT function. This is an excellent opportunity for a hands-on IT professional who enjoys providing high-quality support, troubleshooting complex technical issues, and contributing to the continuous improvement of IT services across a busy organisation.
Working as part of a collaborative IT team, you'll provide 2nd line support to end users, maintain core infrastructure, and play a key role in ensuring systems remain secure, reliable, and efficient.
Key Responsibilities
- Provide 2nd line IT support to end users.
- Troubleshoot hardware, software, and network issues.
- Manage and resolve support tickets efficiently.
- Support Microsoft 365 and user administration.
- Assist with device deployment and user onboarding.
- Work with third-party suppliers when required.
- Contribute to IT projects and system improvements.
- Maintain technical documentation and best practices.
- Help ensure systems remain secure and reliable.
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Skills and Experience Required
- Minimum 4 years of 2nd Line IT Experience
- TCP/IP Networking and DNS
- Powershell Scripting
- Active Directory and Group Policy
- Windows 11
- Office 365 Suite
- Hardware and Printer Support
- Troubleshooting
Desirable Skills Include
- Hyper-V
- Cisco Networking
- SQL Server
- Experience in a Manufacturing Environment
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Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent and contract roles within Engineering and Manufacturing, IT and Digital, Science and Technology, and Service and Sales sectors.
Please note as we receive a high level of applications we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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