Hotality IT Solutions Ltd
2nd Line Technical IT Support Engineer
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Who we are looking for?
A 2nd Line or Junior IT Support Engineer, based at our Basingstoke head office. The job may also suit an IT graduate. He or she will need to be able to remotely fix desktop and occasionally server-side issues, escalation to other 2nd and 3rd Line engineers in the team.
What is the job role?
Fixing IT issues remotely and sometimes on-site if necessary depending on skill-set at hotels across the South East/London area.
Working Hours:
- 09:00-18:00 weekdays with an hour for lunch.
- Office-based unless visiting a hotel, so you must have a valid UK driving license and your own car - business mileage is reimbursed.
- This is not a work-from-home role.
- 28 days annual leave including England bank holidays.
Role Dynamics:
We don’t have the usual 'us' and 'them' culture because our engineers get involved in every area of IT, so sometimes a 3rd Line engineer is on the Support Desk whilst a 2nd Line engineer is out doing a project or a site visit and vice-versa.
On-Call Rota:
You would have the option to join the on-call rota if desired, shared with other engineers, with escalation to a 3rd-Line engineer.
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Requirements:
- Previous experience of providing IT support and services to the hospitality industry would be advantageous.
- Experience of installing, configuring and troubleshooting Windows desktops and applications is essential.
- Knowledge of troubleshooting Windows servers, HyperV, ESXi, Mitel and 3CX, networking and hotel systems is useful but by no means essential.
Who are we?
We provide IT services to over 230 hotels across the UK and Ireland. What sets us apart from many of our competitors is we don’t just to IT support – we also do Wi-Fi, phone systems, CCTV, networking, in-room TV entertainment/casting solutions and lots more. We probably see more and do more in a week than other IT providers do in months.
We always want to put in a long-term fix for issues, and is why we have far fewer IT issues than other hotel IT providers.
The hospitality industry is all about providing good customer service, and that’s exactly the same for us too, so you would need to share this same positive customer-focused ethos.
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If you’ve a passion for IT and enjoy the feeling of pride when you’ve done a good job you’ll find working at Hotality a positive, rewarding and enjoyable experience working alongside other like-minded engineers. In return, we offer a competitive salary between £27,000 – £35,000 depending upon experience.
Benefits
- Private medical cover
- Great workplace pension that puts you in control (unlike many other Employers pension schemes)
- Training in many IT systems, services and hardware
- Two £50 Amazon vouchers a month drawn as a competition amongst the engineers
- Team meals
- Away-days
- Happy staff
Application
If this appeals please send a copy of your CV to us.
Hotality IT Solutions Ltd is an equal opportunities employer and does not discriminate on the grounds of age, race or gender. Your information may be kept on file for a period of no more than 3 months once this job post has been filled. Individual applicants only please, no recruitment agencies. A subsidiary company of Hotality Group Ltd.
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