RedRock Resourcing
2nd Line/Desktop Support Engineer x 2 - Hammersmith - New
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2nd Line/Desktop Support Engineer x 2 - Hammersmith - New
A leading organisation in the Hammersmith area requires a number of 2nd Line/Desktop Support Engineers to join its growing team! This role plays a critical part in resolving complex IT issues and maintaining the stability and performance of critical IT systems. Suitable candidates will have the following:
- Experience of supporting and administering Microsoft 365 or Google Workspace environments, including user lifecycle management, licensing, and policy configuration
- Proven experience with Windows 11 and macOS endpoint management using tools such as Microsoft Intune or Jamf or equivalent
- Experience troubleshooting LAN/WAN networking issues, including DNS, DHCP, and VPN technologies
- Strong stakeholder management experience with excellent relationship building skills
- Experience in project management and/or delivering tasks on time according to strict deadlines
- Experience of writing procedural and/or support documentation
- Sound knowledge and experience of supporting a range of IT applications, platforms, and technologies
- Ability to clearly and accurately communicate processes and procedures verbally and in writing
- Experience of working accurately and confidently with service desk tools and technology
- Excellent customer service skills.
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