XD Innovation
3DX Application Support Consultant
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Application Support Engineer / Consultant
We're looking for an Application Support Engineer / Consultant to join an engineering applications support team serving a large aerospace and high-value manufacturing user base. You'll provide functional and technical support across CATIA V5, VPM and a wider suite of engineering tools, keep critical interfaces and services running, and help deliver enhancements that improve how engineers work day to day.
This is a hands-on role suited to someone who understands both the engineering user's perspective and the technical plumbing underneath: integrations, licensing, scripting and data reconciliation.
Key responsibilities
- Manage and resolve incidents and service requests across all supported engineering applications, working to agreed SLAs.
- Support and reconcile document, material, product assembly and product structure data between SAP and VPM.
- Provide functional and technical support to engineering users on CATIA V5, VPM and Q-Checker, including workbenches such as Advanced Mechanical Design, Electrical Harness Installation and Functional Tolerancing & Annotation (FTA).
- Troubleshoot, maintain and update CATIA macros, and contribute to macro improvements.
- Administer software licences, including allocations, renewals and usage monitoring.
- Create, maintain and support CAD user accounts and access permissions.
- Support wider engineering applications including 3DCS, CATIA Composer, CAVA and RAMSIS.
- Support engineering data transfer (DTN) and related SharePoint collaboration platforms.
- Monitor application services, interfaces, scheduled jobs and infrastructure components, including XCAD, SAP-VPM interfaces and load balancers.
- Carry out deployments and maintenance activities on engineering repositories.
- Investigate and resolve technical issues using UNIX, PowerShell, SQL and CATIA VBA.
- Support business improvement initiatives, enhancements and project demands, such as title block updates and macro enhancements.
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Essential skills and experience
- Proven experience supporting CATIA V5 in an engineering or manufacturing environment, ideally aerospace or defence.
- Working knowledge of VPM (ENOVIA VPM V4 or similar PDM) and product structure concepts.
- Understanding of SAP-to-PDM/PLM integration, particularly material, BOM and document data.
- Hands-on scripting and troubleshooting with CATIA VBA, PowerShell and SQL.
- Comfortable working in UNIX/Linux environments.
- Experience of licence and user account administration for CAD applications.
- Solid ITIL-style incident, request and change management experience.
- Clear communicator, able to support engineers directly and translate issues into technical fixes.
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Desirable
- Q-Checker configuration or support.
- Exposure to 3DCS, CATIA Composer, CAVA or RAMSIS.
- Experience with Electrical Harness Installation or FTA workbenches.
- Experience monitoring interfaces, scheduled jobs and load-balanced application services.
- Familiarity with 3DEXPERIENCE or other modern PLM platforms.
- SharePoint administration experience.
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