IMT Resourcing Solutions
3rd Line Engineer
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3rd Line Engineer – MSP
3 Month Contract
Remote – UK Based
Up to £350 per day – Outside IR35
We’re looking for an experienced 3rd Line Engineer to join an established Managed Service Provider on an initial 3-month contract.
This is a hands-on support role working across a varied Microsoft customer base. You’ll need strong 3rd line technical capability, but also be comfortable picking up tickets across 1st, 2nd and 3rd line where required.
Previous experience working at 3rd line level within an MSP is essential. You’ll be working across multiple customer environments, so you’ll need to be comfortable managing competing priorities and troubleshooting issues without relying on escalation.
The Role
You’ll be responsible for:
- Providing technical support across 1st, 2nd and 3rd line tickets
- Taking ownership of complex infrastructure and Microsoft-related incidents
- Troubleshooting issues across Microsoft 365 and Azure environments
- Supporting Entra ID, Active Directory and Group Policy
- Managing Microsoft Intune and endpoint environments
- Supporting Exchange Online, SharePoint and Teams
- Troubleshooting Windows Server and virtualised infrastructure
- Working across multiple customer environments simultaneously
- Escalating to vendors where required and managing issues through to resolution
- Supporting other engineers with more complex technical issues
- Maintaining clear technical documentation and ticket updates
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What We’re Looking For
You’ll need:
- Previous experience working as a 3rd Line Engineer within an MSP
- Strong Microsoft 365 experience
- Strong Azure experience
- Good knowledge of Entra ID and Active Directory
- Experience with Intune and modern endpoint management
- Strong Windows Server knowledge
- Experience supporting virtualised environments
- Strong troubleshooting skills across infrastructure, cloud and end-user technologies
- Experience working with MSP ticketing systems and SLAs
- The willingness to work across 1st–3rd line tickets when required
- The ability to work remotely and operate independently from day one
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Contract Details
- Contract: Initial 3 months
- Location: Remote – UK based
- Day Rate: Up to £350 per day
- IR35: Outside IR35
- Start: ASAP
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