Role Title: 3rd Line Engineer

Location: Cardiff (On-site)

Contract: Outside IR35 (Temp to Perm)

Role Overview

I'm looking for a 3rd Line Engineer in Cardiff to join a client of mine focusing on education support. This would be for 6 months, with the opportunity to go permanent.

You'll serve as the primary technical escalation point for core IT systems, enterprise network performance, and cloud administration. You'll maintain a robust, secure, and scalable IT infrastructure supporting a large user base, and manage daily high-tier escalations alongside key network and systems projects.

A core focus of this position is hands-on administration of Google Workspace (Google Admin Console) as well as working with UniFi equipment and general networking.

Key Responsibilities

• Google Workspace: Manage users at scale, Organisational Units, Security & Compliance policies, GAM scripting, and Google Drive.
• Network & Wireless Operations: Maintain, optimise, and expand site-wide networking infrastructure using UniFi systems (Gateways, Switches, and APs). Manage VLAN segmentation, wireless coverage, bandwidth allocation, network access controls, and site connectivity.
• Escalations & Incident Resolution: Act as the final internal escalation tier for complex infrastructure, network connectivity, and SaaS-related issues.
• Perimeter Security & Access Control: Oversee network firewall configurations, web and content filtering enforcement, network security policies, and multi-factor authentication (MFA).
• Endpoint & Device Management: Manage and support cross-platform hardware deployments, including Chromebooks, macOS devices, and Windows workstations.
• Infrastructure & Project Support: Assist with directory services, DNS/DHCP administration, network upgrades, system migrations, and maintaining technical documentation and topology maps.