Candour
3rd Line Infrastructure & Project Engineer
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Role: 3rd Line Infrastructure & Project Engineer
Location: Wigan
Salary: £45,000
Work pattern: On-site
Driving license + Own vehicle: Required
We are looking for an experienced 3rd Line Infrastructure & Project Engineer to take ownership of complex IT infrastructure projects while acting as the senior technical escalation point within a fast-paced Managed Service Provider.
This is an opportunity for a technically strong infrastructure professional to design, deliver, and optimise modern IT solutions across cloud, networking, virtualisation, and Microsoft technologies. You'll play a key role in delivering business-critical projects, supporting enterprise environments, and helping clients modernise their IT infrastructure while working alongside an experienced technical team.
Responsibilities
- Lead the delivery of infrastructure and cloud projects from design through to implementation
- Deploy and migrate Microsoft 365, Azure, Entra ID and Intune environments
- Design, implement and support Windows Server, virtualisation, networking and storage solutions
- Act as the senior escalation point for complex 3rd Line technical issues
- Deliver server upgrades, cloud migrations, client onboarding and infrastructure improvements
- Produce and maintain technical documentation and project plans
- Work closely with clients to provide technical guidance and long-term infrastructure solutions
- Maintain security, resilience and performance across customer environments
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Requirements
- Previous experience working within a Managed Service Provider (MSP)
- Proven experience operating at 3rd Line Engineer level
- Strong knowledge of Microsoft 365, Azure, Windows Server and Active Directory (On-Prem & Entra ID)
- Experience with Intune, Exchange Online and Microsoft cloud technologies
- Strong networking knowledge including switching, routing, firewalls and VPNs
- Experience with VMware and/or Hyper-V virtualisation
- Knowledge of backup, disaster recovery and infrastructure security best practices
- Excellent troubleshooting, project delivery and customer communication skills
- Full UK Driving Licence and access to your own vehicle
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Benefits
- Company pension scheme
- Free on-site parking
- Paid travel expenses
- Ongoing technical training and mentoring
- Exposure to the latest Microsoft Cloud and Infrastructure technologies
- Genuine career progression opportunities
- Supportive and collaborative technical team
- Competitive annual leave allowance plus bank holidays
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