Computacenter AG & Co. oHG
3rd Line Patch Analyst
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: UK - Nottingham | Job-ID: 220029 | Contract type: Standard | Business Unit: Information Technology
Life on the team
- Location: Nottingham
- Hours: 37.5 per week
- Role Type: Permanent
- Security Clearance: MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE
Team / Service Overview
The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the latest patch on monthly/quarterly bases. Patch Management also provides software deployment to ensure all customer’s core applications are on the latest/supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by the Release team.
Patch Management is a global service delivered from the UK, India, and South Africa locations.
What you’ll do
- Manage customer’s security patching and Software Deployment requirement according to the agreed contract and SLA
- 1st point of contact for escalation of Patch related incident and problems
- Incidents and Problems are owned and managed through to resolution
- Undertake root cause analysis with technical teams where required
- Collaborate with other teams (where required) to ensure efficient remediation and resolution
- Facilitate meetings both internal and external
- Support other team members for cover and contingency
- This role will require a flexible approach and may occasionally require out of hours support
What you’ll need
- Hand on experience of Windows patch management
- Technical experience of using deployment toolsets (SCCM/MECM, Intune, WS1, WSUS)
- Experience of deploying security patches and software packages
- Experience of Microsoft operating systems and Patch Management process
- Thorough understanding of release and change processes and risk management
- A keen interest in Microsoft Security and a desire to learn similar processes for other operating systems
- A flexible approach to working hours will be required to facilitate the patching process as working unsociable hours may be required
- Knowledge of VMware integration of operating systems
- In-depth technical knowledge of PC, peripheral and Network products
- Good written and verbal communication skills are essential to this role as are good documentation skills
- Attention to detail
- Excellent workload management
- Experience of MI/Customer reporting
- Excellent communication skills
- Excellent documentation skills
- Flexible team member
- Customer facing skills
- Ability to assist with Service Integration process (new business)
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The ideal candidate
The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now tooling. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload. Leverage your technical expertise and collaborate with the skills of those around you to deliver effective support to the team, ensuring the successful delivery of the Patch Management service to our customers. You will also have the opportunity to help drive service improvement, automation, and maturity.
Why should you join the Patch Management Team at Computacenter
You will be joining an open and friendly Global Team who strive to deliver outstanding service and customer satisfaction. You can expect to collaborate with various technical service teams to help achieve your goals and objectives, which will naturally extend your personal network. To help you on your journey we will provide the required training and support from our established team. We are a member of Computacenter’s Global Service Operation providing Consultancy, Project Management, Product, and Engineering services and so the scope for future career progression will be varied and encouraged.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About us
We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform, and manage their technology infrastructure to deliver digital transformation, enabling people and their business.
We’re a place where you can belong
With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier-free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.
As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.
If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills