Hays
3rd Line Support Analyst – Wintel/Active Directory (SC/DV cleared)
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
3rd Line Support Analyst
A leading Independent IT Infrastructure and Services Consultancy are seeking experienced 3rd Line Support Analysts with SC or DV clearance.
This role will be primarily focused on project delivery, to support an existing delivery team supporting a single customer, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis, and completion of change requests.
Contract Details
- 3-Month rolling contract
- Active SC or DV Clearance Required
- Nottingham, Milton Keynes, or Hatfield based – hybrid work pattern available (SC Cleared)
- Derby - onsite at customer (DV Cleared)
Experience Required
- 5+ years' experience managing, maintaining, configuring, and troubleshooting large scale hybrid environments
- 3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V
- Currently holds SC or above clearance level
- A good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role
- Able to communicate clearly with peers as well as management
- Self-driven and resourceful to achieve goals independently as well as work well in groups
- Flexibility to adjust to changing requirements, schedules, and priorities
- The ability to socialize ideas, make recommendations, and gather team consensus to move forward
- Excellent communication, writing, meeting facilitation skills
- Technical qualifications, i.e. Microsoft Windows Server, VMware vSphere, Microsoft Azure Services
- Familiarity with PowerShell to accomplish tasks and provide reporting
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Desirable
- In-depth experience in a 3rd Line Support capacity, with demonstrable experience of resolving incidents in complex environments
- Good understanding of supporting server infrastructure within a hybrid (multi-platform) environment
- Management of Microsoft Windows Server within a hybrid environment
- Expert in providing operational support for identity services including Authentication, Authorization, Access, Federation
- Accurate and logical problem-solving skills
- Ability and desire to excel in a team environment
- Active Directory deployment/configuration/troubleshooting skills, including Group Policy
- Entra ID authentication service and access control including conditional access policies / enterprise application deployment
- Supporting Microsoft Windows Networking Services such as DNS/DHCP
- Managing Anti-Virus services and reporting
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Responsibilities Technical (80%)
- Call and incident management
- Respond to service calls and resolve incidents to ensure SLA targets are achieved
- Increase the First Time Fix rate
- Adhere to escalation procedures
- Assist with technical escalations for other team members
- Monitor call queue and follow up with specialist support teams for resolution
- Adhere to customer’s and Security Policies
Administration (20%)
- Participate in team and sector meetings
- Utilize the relevant ITSM tool suite to monitor progress of all incidents
- Ensure accurate completion of all incident records and associated paperwork
- Monitor and update the call management system as required
- Assist with SLA reporting
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location