Intec Select
3rd Line Support Engineer
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3rd Line IT Support Engineer
Our client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly and delivering on a number of interesting projects, network refresh, ERP implementation, on-premise to cloud transformation and the integration of a new ticketing system.
Our client is looking to pay between £40,000 to £50,000 circa, to be based in Maidstone, Kent with additional benefits including a 5% bonus potential. You’ll be the go-to person for troubleshooting, resolving issues, and supporting business-critical projects, ensuring our colleagues have the tools they need to succeed.
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What you’ll do:
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- Provide support across hardware, software, phones, mobiles, and specialist systems.
- Manage helpdesk enquiries, escalating where needed and seeing issues through to resolution.
- Support servers (Windows 2012/2016), Exchange 365, backups (Veeam), and network infrastructure.
- Set up new sites, accounts, and mobile devices.
- Maintain IT documentation and ensure smooth daily operations.
What we’re looking for:
- Minimum 5 years’ experience in IT support or service function with experience in a 3rd Line Support position is a must have.
- ERP management capabilities (ideally COINS or Netsuite)
- Technical expertise in Server Maintenance (2012 to 2016), Backups (Veeam) and Network Infrastructure is a must have
- Strong knowledge of Microsoft environments (Office, SharePoint, AD, Exchange).
- Confident, customer-focused problem solver with excellent communication skills.
- Full UK driving licence and flexibility to travel to sites.
- Eligible to work in the UK.
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