Armstrong Talent Partners
3rd Line Support Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
My client is one of the most exciting and fastest growing tech companies in Scotland. Join here, and your career will really take off.
At 3rd Line, you’re not just resolving incidents, you’re defining how systems behave under pressure. This role sits as the technical escalation point from 2nd line.
You’ll combine deep technical expertise with strategic thinking, stepping in when systems fail, but also ensuring they fail less often.
What You’ll Be Doing
- Own and resolve incidents that cannot be solved at lower tiers
- Lead root cause analysis (RCA) for major outages, producing actionable improvements, not just reports
- Optimise core infrastructure across: Compute (enterprise servers), Virtualisation platforms Storage and Networking.
- Drive problem management, eliminating recurring faults at source
- Contribute to infrastructure projects, migrations, upgrades, capacity expansion
- Collaborate with vendors and third parties on escalations, fixes, and design improvements
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Bring
- Solid experience in a 3rd Line or advanced support role, ideally within a data centre or MSP environment
- Strong troubleshooting skills across:
- Windows Server / Linux systems
- Virtualisation (VMware, Hyper-V)
- Networking fundamentals (DNS, DHCP, VLANs, routing basics)
- Storage technologies (SAN/NAS)
- Experience working in ITIL-aligned environments (incident, problem, change management)
- Ability to prioritise under pressure in a 24/7 operational setting
- Clear communication skills, you can explain complex issues without the jargon
- Comfortable working in structured environments (ITIL, change control, SLAs)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable (but impactful)
- Experience in hyperscale or colocation data centres
- Exposure to cloud and hybrid infrastructure (Azure, AWS, private cloud integration)
Apply now for an immediate interview.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills