South Central Ambulance Service NHS Foundation Trust
999 - Dispatch Support Assistant - Bicester
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An exciting opportunity has become available to join SCAS as a Dispatch Support Assistant
We would be looking for successful candidates to start on our 18th January 2027 course in Bicester.
Dispatch Support Assistants are a vital link between a medical emergency taking place and help arriving at the scene. The Dispatch Support Assistant works as part of a team, assigning ambulance resources to emergency and urgent events whilst liaising with emergency call takers, ambulance crews and other emergency services.
No one day is like the last. You will be dealing with medical emergencies, traumatic events and major incidents; prioritising your workload and ensuring patients receive the right response, first time, every time.
This is a highly pressurised and quick moving role where you will need to keep a calm and level-headed approach.
Please note: This role does not support remote working. You will need to be available to work from our Emergency Operations Centre in Bicester, Oxfordshire.
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Please use the link below to watch our video about the Dispatch Support Assistant role.
https://www.youtube.com/watch?v=38mfMayAW84
As an Dispatch Support Assistant based in Bicester, Oxfordshire, you will assist your team in assigning ambulance resources to patients. You will use radio, text, telephone and computer aided dispatch systems to communicate with ambulance crews, ensuring they have the details and resources they need to treat the patients they are attending.
Working as an Dispatch Support Assistant role will expose you to a range of emergency incidents. You could be assigning an ambulance to a patient who has fallen or sending multiple resources to a cardiac arrest. You will need to think logically and tactically as you manage a workload that changes by the second. It is essential that you are able to multitask and manage tasks with competing priorities.
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Why You’ll Love Working with Us
Starting at £13.17 per hour, plus generous NHS pay enhancements:
- +35% uplift (up to £17.78/hr): Saturdays & weekday nights
- +69% uplift (up to £22.26/hr): Sundays & bank holidays
And of course — the full package of NHS benefits, including:
- 27–33 days annual leave (pro rata)
- NHS pension
- Huge national discounts (retail, travel, leisure, tech & more)
- Free parking
- Employee Assistance Programme
- Full-time & part-time shifts available
This is your chance to build an NHS career with real progression and stability.
Flexible working requests will be considered in line with business requirements.
For further details / informal visits contact:
Name: EOC Recruitment
Job title: Recruitment
Email address: scas.eoc.recruitment@nhs.net
Telephone number: 01869 365000
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