South East Coast Ambulance Service NHS Foundation Trust
999 Telephone Triage Nurse/Paramedic - Medway
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999 Telephone Triage Nurse/Paramedic - Emergency Operations Centre
Band 6 NHS Agenda for Change £39,959-£48,117 per annum
Location: Medway (East) & Crawley (West)
Permanent – Part-time & Full-time positions available
South East Coast Ambulance Service NHS Foundation Trust
“Step up your clinical skills– join our Emergency Operations Centre Clinical team and shape urgent and emergency care from the first call.”
We’re looking for experienced and compassionate clinicians to join our Clinical team in the Emergency Operations Centre (EOC). This is an exciting opportunity to work at the heart of our “virtual care” model — providing remote clinical assessment, triage and advice to ensure patients get the right care at the right time.
This post offers a development pathway for experienced and confident Band 5 Adult Nurses ready to progress to Band 6, with full training and ongoing support, as well as established band 6 paramedics & nurses.
Key Responsibilities
- Provide remote clinical assessments, onwards referrals or home management advice using clinical decision support software and other IT systems for patients presenting to the 999 service.
- Support and coach Emergency Medical Advisors (EMAs) and dispatch teams within the EOC (Ambulance resource dispatch teams).
- Clinically assess, prioritise and manage incidents to ensure patient safety and appropriate allocation of resources.
- Communicate effectively with patients, carers, colleagues, and other healthcare professionals, using negotiation skills as required to coordinate the best care and facilitate referrals as appropriate.
- Act as a point of clinical leadership and decision-making within the EOC, including safeguarding and capacity/consent decisions.
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Benefits
- Option to join NHS pension scheme
- A minimum 27 days' holiday each year, increasing after 5 years’ service.
- Personal and professional development and training opportunities.
- Salary Sacrifice schemes for cars or push bikes.
- Access to occupational health and counselling services.
- Award winning wellbeing hub
- Access to NHS discounts, offering NHS employees a range of money-saving deals.
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Important Information
Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.
This is a fully office-based role at our NHS 111/999 contact centres in Medway, Kent or Crawley, West Sussex. Due to 24/7 shift patterns, including nights, applicants must live within approximately 45–60 minutes’ commuting distance. Applications outside this distance will not be progressed.
If you are planning to relocate, please include details and timescales in your supporting statement.
Application Process
If you are successfully shortlisted, you will be invited to attend an online clinical assessment on Thursday 24th September 2026. If successful you will then be invited to a face to face interview on Thursday 1st October 2026 at Medway MRC.
Contact Information
For further details / informal visits contact:
- Name: Natalie White
- Job title: Recruitment Advisor
- Email address: natalie.white@secamb.nhs.uk
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