HARINET LIMITED
A2P Relationship Manager
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Company Description
Harinet Limited is a global telecommunications service provider delivering International Voice, A2P Messaging, and digital connectivity solutions to carriers, enterprises, and service providers worldwide. The company focuses on reliability, security, and innovation, supported by advanced routing, real-time analytics, and carrier-grade infrastructure. Its services span international voice termination, A2P SMS and enterprise messaging, SMPP connectivity, VoIP interconnect, fraud management, and managed telecom services. Harinet offers flexible, scalable, and customer-centric solutions backed by global interconnections and a 24/7 Network Operations Center. The company’s mission is to connect businesses across borders with intelligent, secure communication solutions that drive growth in a digital-first world.
Role Description
The A2P Relationship Manager is a full-time remote role responsible for managing and growing A2P messaging partnerships with carriers, aggregators, and enterprise clients. This role involves:
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- Developing and maintaining strong client relationships
- Handling daily account communication
- Ensuring timely resolution of operational or commercial issues
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Additionally, the A2P Relationship Manager will:
- Monitor traffic performance
- Analyze routing and quality metrics
- Coordinate with technical and NOC teams to maintain service reliability and compliance
The role includes:
- Identifying new business opportunities
- Preparing proposals
- Participating in contract negotiations
- Supporting pricing and margin optimization
The A2P Relationship Manager will also collaborate with internal stakeholders on:
- Product improvements
- Reporting
- Process enhancements
To strengthen Harinet’s A2P offering.
Qualifications
- Candidates should possess skills in client relationship management, account management, and stakeholder communication.
- Candidates should possess skills in A2P messaging operations, traffic monitoring, and routing or quality analysis.
- Candidates should possess skills in sales support, business development, opportunity identification, and negotiation.
- Candidates should possess skills in data analysis, reporting, use of CRM tools, and MS Office or similar productivity software.
- Candidates should possess skills in problem-solving, issue resolution, and coordination with technical or NOC teams.
- Relevant experience in telecom, wholesale messaging, or international voice/A2P services is highly beneficial.
- Strong written and verbal communication in English and the ability to work independently in a remote, global environment are required.
- A bachelor’s degree in business, telecommunications, or a related field, or equivalent practical experience, is preferred.
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