Frimley Health NHS Foundation Trust
AACCC Assistant
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Job Overview
Are you an organised, compassionate and proactive administrator looking for a role where your work can make a real difference to patients and their families?
We are looking for an enthusiastic AACCC Assistant to join our team, providing high-quality administrative support across NHS Continuing Healthcare (CHC) and Children and Young People’s Continuing Care (CYPCC).
This is a varied and rewarding role where you will be an important point of contact for individuals, families, colleagues and partner organisations. You’ll help ensure our service runs smoothly by responding to enquiries, coordinating patient reviews, managing correspondence and supporting the wider team with essential administrative processes.
We’re looking for someone who can combine excellent organisation and attention to detail with a calm, professional and empathetic approach. You’ll be comfortable managing competing priorities, working independently and communicating sensitively with people who may sometimes be anxious or distressed.
You’ll bring strong administrative experience, good Microsoft Office skills and an understanding of confidentiality and data protection. Most importantly, you’ll enjoy being part of a supportive team committed to delivering a responsive, person-centred service.
If you’re looking for an opportunity to use your administrative skills within a meaningful NHS service, we’d love to hear from you.
Main duties of the job
As an AACCC Assistant, you will provide efficient, sensitive and individual-focused administrative support to the AACCC service, working within the National Framework for NHS Continuing Healthcare and Children and Young People’s Continuing Care.
You will act as a key point of contact for individuals and their families, responding to telephone and email enquiries in a professional, helpful and empathetic manner. This may include supporting people who are anxious or distressed, requiring tact, sensitivity and discretion.
Key responsibilities will include coordinating and booking patient reviews, managing the team email inbox, distributing correspondence promptly and ensuring relevant information reaches the appropriate colleagues.
You will develop effective working relationships with a range of internal and external stakeholders, including NHS colleagues, local authorities and care providers, helping to support a coordinated and high-quality service.
Working both independently and as part of the wider business administration team, you will organise and prioritise your workload, follow agreed processes and use your initiative to meet changing deadlines and service requirements.
You will handle confidential and sensitive information appropriately at all times, maintaining accurate administrative processes and contributing positively and flexibly to the effective running of the AACCC service.
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Working for our organisation
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed Job Description And Main Responsibilities
The post holder will be a key point of contact for individuals and their families and will be required to show empathy and understanding in this sensitive area of work.
The post holder will be required to maintain constructive working relationships with a broad range of internal and external stakeholders including local authorities and other NHS organisations and care providers to ensure a quality service is always delivered to individuals on the CHC and CYPCC pathways.
The post holder will be required to work under their own initiative as well as working as part of the wider business administration team and will demonstrate a willingness to help others and be a key member of the team with responsibility for specifically allocated tasks
Person specification
Qualifications
Essential criteria
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
Experience
Essential criteria
- Significant administrative/ secretarial experience including initiating and maintaining office systems.
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Intermediate knowledge of IT systems and Microsoft applications, including Word, PowerPoint, Excel
- Understanding of Confidentiality and Data Protection.
Desirable criteria
- Minute taking
Skills
Essential criteria
- Clear communicator with excellent writing, data entry and presentation skills and capable of constructing and delivering clear information/ instructions to colleagues and/or service users.
- Ability to work under pressure in a busy working environment and able to multi-task
- Able to work on own initiative, organising and prioritising own and others’ workloads to changing and often tight deadlines
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Desirable criteria
- Demonstrates commitment to continuous personal learning and development
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
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