• Strong communication skills, both verbal and written.
• Excellent customer service and stakeholder management skills.
• Good organisational and time-management skills.
• Ability to manage multiple priorities and work to deadlines.
• Ability to maintain confidentiality and handle sensitive employee information appropriately.
• Understanding of GDPR and data protection requirements.
• Experience using Microsoft Office applications, particularly Outlook, Word and Excel.
• Previous experience in an HR, People Services, Shared Services or administrative environment.

Desirable:

• Experience using GoodShape or similar absence management systems.
• Knowledge of HR policies and procedures relating to attendance and absence management.

What's in it for you?

• The opportunity to gain valuable experience within a large, global organisation.
• Exposure to a variety of HR and absence management processes, developing skills that can support future career progression.
• A role where you can make a genuine difference by supporting employees and managers across the business.
• Opportunities to learn from experienced colleagues and contribute to continuous improvement initiatives.
• A friendly team environment with a strong focus on customer service, collaboration and development.

What Serco offers:

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

A little bit about us:

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.