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Access Control Officer
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Access Control Officer
G4S Security
Hinkley Point C
Location: Bridgwater
Hours: 42 hours per week, 12 hour shifts, rotating through days, nights and weekends
Pay rate: £18.07 rising to £20.56 per hour on completion of successful probation (£39,573.33 rising to £45,026.44 per annum, hourly paid)
Working on our prestigious Hinkley Point C contract, our uniformed Access Control Officers are key members of the security team. They are tasked with enabling access for the thousands of workers employed across the HPC project by the control, issue and receipt of access control passes. Their primary tasks are to deliver front of house reception, administration and customer service duties to support the project and enable both site pass holders and visitors to gain access to the main HPC site.
This is primarily an administrative, customer facing, reception role with the operation of security and visitor management IT systems.
The Access Control Officer is a duty role that is required to provide 24 hour Access Control coverage across the HPC project, therefore applicants must be prepared to work 12 hour shifts rotating through days and nights.
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Key Responsibilities:
- Key enabler of access to the site and associated developments
- Front of House Reception duties - leader of customer excellence
- Issue and receipt of Site Access Control passes to HPC workers and visitors
- Operate and oversee various IT systems including the Visitor Management and Access Control Systems
- Operate identification systems to enable access
- Assist contractors at HPC with access enquiries
- Administration duties as required and support to Access Control Lead and Supervisor
- Supporting the Car Park requirement
- Monitor and deliver service level requirements as per KPI's
- General office duties as required
Key Skills & Competencies:
- Strong Written and Verbal Communications - Attention to detail
- Ability to manage workload, prioritise and manage time
- Adaptable and Flexible
- Good IT skills with a working knowledge of all MS Office packages
- Customer Focused
Educational Requirements/Qualifications:
- A good standard of education in Maths, English and IT
- Entry level IT qualification (desirable)
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Preferred Experience:
- Prior experience of working within a busy office environment and under pressure
- Customer service/front of house experience
Personal Qualities:
- Highest levels of integrity, respectfulness and professionalism required at all times
- Open, trusting and in the spirit of mutual support, especially when dealing with conflicts of interests
- An engaging and proactive 'can do' attitude where successes and failures are shared
- Doing what we say we are going to do and only committing to what can be done
- Listen and communicate effectively
- Ability to plan ahead as far as possible and share intelligence to prevent surprises
- Uniform to be kept tidy and smart at all times
Specific Occupational Requirements:
- Ability to pass and hold National Security Clearance Vetting
For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
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