HPC Jobs Service
Access Control Supervisor
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The HPC Jobs Service
The HPC Jobs Service supports local people into exciting, long-term careers across our Project.
Access Control Supervisor
G4S Security
Hinkley Point C
Location: Bridgwater
Hours: Average 42 hours per week, based on 12 hour shift pattern rotating, through days, nights, and weekends as required by the Client
Pay rate: £21.08 rising to £22.01 per hour on completion of successful probation (£46,165.24 rising to £48,201.94 per annum, hourly paid)
The Access Control Supervisor (ACS) supports the Access Control Lead with the 24 hour operational delivery of the Access Control function to the Hinkley Point C project.
The ACS will supervise a team of duty Access Control Officers who are tasked with delivering reception, administration and customer service duties to support the project and enable both site pass holders and visitors to gain access to the main HPC site.
This is primarily an administrative, customer facing, reception role with the operation of security and visitor management IT systems.
Key Responsibilities:
- Support and deputise when required for the Access Control Lead with the 24 hour operational delivery of the Access Control function to the Hinkley Point C project
- Provide support to the Security Plaza Leads and be the on duty subject matter expert for all access control requirements
- Key enabler and gate keeper of access to the HPC project for site pass holders and visitors
- Deployment of resources across the project estate to effectively manage access control
- On duty operational management of the on shift Access Control team including:
- Sickness & absence management
- Discipline
- HR Support
- Front of House Reception duties - leader of customer excellence
- Management of the Visitor process
- Manage the IT systems which support the function and escalate faults when required
- Monitor and deliver service level requirements
- Provide key management information
- Deliver training and coach Access Control Officers in their duties
- Provide management information on the access control function
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Key Skills & Competencies:
- Strong Written and Verbal Communications
- Teamwork
- Leadership
- Attention to detail
- Ability to manage workload, prioritise and manage time
- Adaptable and Flexible
- Customer Focused
Educational Requirements/Qualifications:
- A good standard of education in Maths, English and IT
Preferred Experience:
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- Previous experience of operating Security Access Control Systems and managing a scheme of access are essential
- Prior experience of working within a busy office environment and under pressure
- Excellent IT skills with a working knowledge of all MS Office packages
- Experience of training
- Previous customer service experience essential
Personal Qualities:
- Highest levels of integrity, respectfulness and professionalism required at all times.
- Open, trusting and in the spirit of mutual support, especially when dealing with conflicts of interests.
- An engaging and proactive 'can do' attitude where successes and failures are shared.
- Doing what we say we are going to do and only committing to what can be done.
- Listen and communicate effectively.
- Ability to plan ahead as far as possible and share intelligence to prevent surprises
Specific Occupational Requirements:
- Must be able to pass and maintain National Security Clearance Vetting (SC)
For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
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